Wil Jones Email and Phone Number

Design studio specializing in creating artwork through traditional illustration and Graphic Design.www.greaterwill.com

• Analyzing reports to determine and maintain the department’s workload. • Handling high profile cases of vehicle safety issues with legal involvement• Interpreting state Lemon-Laws in order to review for vehicle-repurchase eligibility.• Correspondence with Senior G.M. Executive liaisons• Negotiations with multiple levels of corporate leadership• Building brand-relationships between customers and dealerships

• Design meeting materials• Customer Support• Fee Waivers• Payment Processing• Product Education• Balance transfers

• Producing graphics for events• Handling compensation requests• Creation of training materials• Fielded escalation calls• Collaborated with Executive Team to redesign website identity• Server Testing/ Troubleshooting• Monitoring new hire progress• Providing support for Web-Hosting customer

• Designed business newsletter• Determined Eligibility For Assistance • Payment Negotiation/ Processing

• Applied brilliant customer service techniques during the process of activating, educating and customizing new card accounts. • Balance transfers, processed up sells for insurance products and additional cards, online banking enrollments, account maintenance and other duties relating to the needs of the card member.

• Answered technical questions sent to the corporate email address at Matria HealthCare. • Maintained administrative access to the database of sites in order to update individual site aspects, and user information. • Was awarded the employee of the month award along with employee of the year for outstanding customer service.

• In charge of the store‘s cash registers and Service Desk. • Ensuring cashier break schedules and facilitated the speedy check outs and returns for guests. • I performed voids, dispensed change and trouble shooted technical difficulties involving the cash registers. • Performed cashier evaluations and worked in the office as a time clock editor, doing payroll and completing various human resources tasks.