As a seasoned Technical Engineer at Corporate IT Solutions, I bring over 5 years of experience delivering cutting-edge IT solutions that drive efficiency, scalability, and security for major clients such as EFC Zambia, Casa Bambini, Rankin Engineering, and Agora Village Apartments. My expertise spans across infrastructure design, network architecture, and virtualization, making me adept at managing complex technical environments to meet diverse business needs.Key achievements include:Infrastructure Upgrades: Spearheaded the transition from HPE ProLiant Gen9 to Gen11 for Rankin Engineering, ensuring a seamless VMware ESXi migration to version 8, boosting system reliability and performance.Virtualization Leadership: Designed and implemented VMware vSphere environments with high availability, distributed resource scheduling, and fault tolerance, optimizing resource allocation and enhancing business continuity for all clients.Storage Solutions: Deployed and configured SAN and NAS storage solutions, leveraging technologies like iSCSI and VMware vSAN to ensure high-performance access and data optimization for large-scale operations.Network Architecture: Led network infrastructure upgrades for Agora Village Apartments, overseeing the stable operation of over 256 IP cameras, phones, and other critical systems, while ensuring uninterrupted communications and security.Wireless & Security: Engineered a campus-wide wireless infrastructure for Casa Bambini using Ubiquiti Long Range Wireless Access Points, and implemented FortiGate firewalls with advanced security policies to safeguard critical networks and devices.Team Leadership: Managed a team of skilled IT technicians, providing strategic direction, mentorship, and ensuring adherence to service level agreements (SLAs) across all projects.

• Achieved 99 percent network uptime for clients such as MTN, Airtel, and BCS by proactively monitoring real-time network performance and resolving issues before they escalated. • Reduced incident resolution time by 35 percent through the efficient identification and resolution of fibre cuts, leveraging Distributed Resources tools for quick troubleshooting and recovery. • Improved client satisfaction by maintaining clear communication during service outages, providing regular updates to stakeholders, and managing expectations during critical incidents. • Minimized service disruptions by implementing efficient incident management protocols, ensuring rapid coordination between technical teams and resources to resolve network anomalies. • Enhanced network reliability by detecting and addressing bottlenecks in fiber links and devices, contributing to a smoother operational environment for critical business operations. • Documented and streamlined incident response processes, improving the response times of future incidents and contributing to higher SLA compliance. • Built strong relationships with clients through consistent performance updates, demonstrating proactive monitoring capabilities, and ensuring transparent communication during critical outages

• Optimized virtualization environments by managing VMware vSphere and ESXi, achieving 99 percent uptime and improving system performance across client operations. • Enhanced system security by regularly applying patches and managing system upgrades, ensuring protection against vulnerabilities and minimizing downtime. • Streamlined user account management by administering Active Directory, managing permissions, and deploying group policies, improving security and access control across multi-site environments. • Improved business continuity by implementing robust backup and disaster recovery solutions using Veeam, reducing data loss risk and ensuring efficient recovery times. • Led remote technical support efforts, diagnosing and resolving hardware, software, and network-related issues, improving response time and client satisfaction. • Reduced IT incidents by 40 percent through proactive monitoring and maintenance of virtualization environments, implementing security best practices, and optimizing network configurations. • Boosted system performance by configuring and maintaining virtualized environments, including virtual switches and network devices, ensuring optimal resource utilization and network connectivity.