Grecia Lundkvist Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

Amsterdam Area, Netherlands

Leading the Spanish and Portuguese Customer Experience teams, ensuring the team properly assist our buyers and sellers and following the data to make sure we meet our KPI's. Project Manager of an AI translation tool, handling internal and external stakeholders.

Philippines

I scaled up an outsourced team from 5 to 30 customer service advisors that provided 24/7 assistance to our online customers from Singapore, Malaysia, Philippines, South Korea, Japan, Australia among other APAC countries, over phone, chat, email and social media.Trained the team and coached them constantly in: processes, systems and tone of voice.Led and implemented the omnichanel project: “Repair & Warranty from stores”, in 9 flagship stores across Malaysia and Singapore. Prepared training material, trained the store staff and managed different internal stakeholders.Remotely, led our Customer Service Teams in Mumbai and Dubai. To ensure they were up to date with the latests processes, policies, and way to approach our customers in the Daniel Wellington way.

Stockholm, Sweden

Built and trained an international team from scratch. I set up a localization process for our online customers from Sweden, United Kingdom, France, Germany, Spain, among other European countries.Improved and standardised the return process in our different geographies: Sweden, Hong Kong, South Korea and India.Trained an outsourced team in our policies, items, tooling and tone of voice.

Stockholm, Sweden

Assisted our online customers via phone, email and chat in French, Spanish, English, and Swedish.

Stockholm, Sweden

Provided tourist that visited Stockholm with information about the main attractions helped them plan their stay in the city. I helped them out in different languages (French, Spanish, Swedish or English). I was part of the webshop team, making sure the online customers were receiving their “Visit Stockholm” cards, or help them with any other questions related to their online orders. I was part of the Social Media Team, where I was replying to customers questions via Social Media platforms, such as Facebook and Instagram.

Stockholm, Sweden

Guide for private tours in Stockholm. Translation of the official website of Story Tours.

Ciudad De México Y Alrededores, México

Wrote the description of the pieces as well as translations of the material of the Museum from Spanish to English and French.

Ciudad De México Y Alrededores, México

Curated some of the art exhibitions.Wrote texts about the exhibitions, the description of the art pieces.Prepared the opening of the exhibitions.Being constantly in contact with our artists and the potential buyers via phone, email or face to face.