•Medical Boards•Affiliations•Privilege Release•Licenses•Reappointment •Staff Credentialing

Excelled in administrative tasks, including document management, scheduling, and maintaining accurate records. With a commitment to confidentiality and compliance, I am proficient in supporting recruitment and onboarding processes, handling inquiries, and drafting staff communications. Eager to contribute to team projects and further develop my skills, I am dedicated to ensuring efficient recruitment operations.

- Streamlined administrative functions for managers and executives, enhancing workflow and overall productivity.- Develop and implement effective recruitment strategies to attract and retain top-tier professionals, aligning with organizational needs and goals.- Updated and maintained effective filing and provider documentation to credentialing systems to ensure accuracy.- Fostered communication and collaboration to facilitate seamless cross-functional operations with provider relations.- Provided administrative support for special projects and initiatives, adapting to unique requirements as necessary.- Conducted online research projects, compiling information critical for informed enrollment decision-making.- Developed and executed efficient processes and procedures, optimizing administrative operations, and boosting productivity.- Offered coaching and mentorship to administrative staff, resulting in improved job performance, and expanded knowledge.- Proficient in composing various forms of correspondence, including emails, letters, and telephone communications.-Point of contact for enrolled providers.

- Supervise and lead a team of customer service representatives - Provide guidance, support, and training to team members.- Foster a positive and collaborative work environment.- Handle escalated customer inquiries and complaints.- Work closely with team members to resolve challenging issues.- Ensure timely and satisfactory resolution of customer concerns- Monitor the performance of customer service representatives.- Track key performance indicators (KPIs) to assess individual and team effectiveness.- Provide regular feedback to team members for improvement.