Bill Makris Email and Phone Number

Business Development including Sponsorship & Member Ship & Trade Show & ALSD Consulting - including but not limited to Team Sales & Service Coaching - Group Sales Program Enhancement & Inside Sales Program Development & Direct Mail Development

Active Full Menu Sales of all ALSD events

Volkswagen sales specialist - Top producer new & used cars - Experienced in selling high line brands such as Land Rover, Mercedes-Benz, BMW, and Porsche.

Maximizes team revenue through the development and execution of effective strategies to drive season tickets, group sales, partial plans, and individual game ticket sales. Forecasts and manages budgets, collaborates with Leadership Team and other stakeholders in the execution of department strategy, and devise and implement improvements that drive incremental Group Ticket Sales revenue & Super Group revenue. Builds and mentors strong Sales & Service teams, utilizes integrated marketing campaigns, and leverages latest technology to track leads, maximize retention, and drive sales efforts. Manage ticket broker and vendor relationships, leads recruiting efforts across departments, and ensures achievement of all performance metrics. Conducts face-to-face appointments, stadium tours, territory prospecting, data analytics and networking to identify new champions.Key Achievements:★ Achieved the 5 highest ticket sales revenue marks in team history including the past 3 seasons.★ Identified new ticket revenue streams including Manifest Press Box for Elton John, contributing $100K in revenue for that opportunity alone.★ Maintained an exceptional retention rate of 88% to 94% for season ticket holders.★ Helped spearhead first ever NHL team launch with Spinzo and ReplyBuy resulting in significant increase in incremental sales, and implemented vendor loyalty initiatives to deliver additional savings.★ Implemented the Membership Model, a 365-day fan relationship to offer year-round opportunities for fans to engage with the brand through various events.★ Promoted 25 team members from Part-Time to Full-Time Ticket Sales Representatives due to exceptional sales growth and staff performance.★ Selected by senior leadership to play a key role in the turnaround of minor league Tucson Roadrunners Ticket Sales & Service team, establishing improved culture and mentoring sales and service team to improve results.

Directed Ticket Sales and Service operations for NHL, WHL, and GBL teams. Selected to build and manage team’s first ever Inside Sales Team. Recruited, developed, and managed team of 16 Sales & Retention staff from across Canada. Implemented a comprehensive Season, Group & Partial Game Plan campaign, directed marketing efforts, and implemented relationship and direct selling strategies supported by dedicated outbound call campaigns and targeted e-mail messaging. Forecasted and managed budgets, defined short and long-term business goals, and collaborated with Ticket Operations and Arena Operations to ensure the delivery of exceptional customer service. Key Achievements:★ Successfully led team to establish franchise records in ticket revenue for all three brands with Oilers topping $75M and Oil Kings topping $3.3M.★ Implemented novel cross-selling and strategic marketing events that resulted in successfully delivered $75M in ticket revenue, the highest ticket revenue in team history, and achieved one of the highest renewal rates in the league.★ Played a key role in hosting and selling the World Junior Hockey Championships, establishing benchmarks for these world class games.★ Increased Oil Kings group sales by over 300% and increased sales from $335K to over $1M during tenure, topping Canadian Junior Hockey by $4M in total ticket revenue.★ Implemented the first ‘Walk-Up Upsell Campaign for Flex Pack Sales’ for both Capitals Baseball and Oil Kings with up to 29 Flex Plans sold in a single game night.

Directed Season Ticket Sales Team and implemented team’s first Inside Sales team for the Marlins organization. Developed and executed a comprehensive Season Ticket & Group Sales plan to maximize revenues, oversaw all direct marketing efforts, outbound strategic call campaigns, and other initiatives in support of team sales objectives. Managed team of 18 Ticket Sales/Service Team members and team of 12 Seasonal Inside Sales professionals. Trained the teams in best sales practices, effective reversal techniques, and understanding metrics of success, and evaluated sales performance to identify opportunities. Managed budgets, participated in annual business planning, and ensured delivery of exceptional customer service.Key Achievements:★ Directed a Season Ticket Sales Team to generate a 230% increase in New Season Ticket & Partial Game Plan revenue over the previous season and led a Group Sales Team to exceed budget by $250K in a new franchise record.★ Led group to deliver a team record of $2.69M in Group Sales, and implemented Ambassador Program that set a team record of $435K in ‘Grand Slam Club’ revenues.★ Played an integral role in the development of the strategic Ticket Sales/Service game plan for the 2009 World Baseball Classic and generated the highest ‘strip sales’ of any U.S. venue.★ Led Group Sales to an impressive $1M in Group Sales for the Yankees weekend series alone.★ Created and trained the first-ever Inside Sales Team, which achieved the established budget in the first season.

★ Realized 95% season ticket holder renewal rate following league’s first ever full season cancellation.★ Led group to achieve $1.8M in Group Sales and delivered 54% increase in Season Ticket sales.★ Sold 400+ Full Seasons and PSLs after season lockout.★ Led ticket sales for Destroyers AFL Football team in addition to the hockey club.

★ Served on Executive Team for successful start-up launch with 2 former NFL Executives.★ Managed team of 22 Account Executives and managed $4M company budget.★ Managed relationships with top-tier clients including San Francisco 49ers, Charlotte Bobcats, Atlanta Braves, Rutgers, Georgia Tech, Vanderbilt, Carolina Panthers

★ Directed and implemented Season & Group Sales campaigns, Hartford Civic Center group sales initiatives, and managed departmental budgets.★ Achieved two franchise ticket sales revenue records of $3.2M and $3.15M annually.★ Led team to successfully cross-sell over $450K in Civic Center event group sales.

★ Increased group sales revenue by $900K and achieved highest season ticket renewal rate in team history.★ Played key role in the implementation of new contact database system, ACT, and successfully transitioned 60K active contacts.★ Led team of 12 Sales and 2 Service & Ops employees.

★ Directed ticket sales campaigns for Houston’s NBA, WNBA, and AFL teams.★ Led team to achieve highest ticket sales revenue in Rockets team history.★ Led Comets to achieve #1 overall WNBA group sales ranking.

★ Generated over $1M in new Season Ticket revenue and $125K in Group Ticket sales.★ Led team of 13 Summer and 10 In-Season personnel.★ Generated over $8M in total new business revenue while moving to new venue, an 84% increase over previous season, setting an NHL record.★ Assisted with the Season Ticket relocation process including holding one-on-one meetings with season ticket holders, introducing new products, and showcasing the new ‘Club Seat’ program to the market.★ Previous roles with the organization include Ticket Sales Manager and Group Sales Manager.