Build, maintain, and optimize a high-performance, scalable internet infrastructure. Provide field techs with instruction and assistance. Coordinate between transit providers and data center facilities. Resolve hardware connectivity issues.

Maintain computer systems to working condition. Decommission of Data center space. Build in new data center space. Build and troubleshoot fiber connections. Configure routing systems.

Maintaining contact with client on daily basis. Payroll, training, and weekly reports. Rebuild of security policy and procedure. Monthly audits of all security paper work. Creation of training materials for use during training of new security officers.

SEO, Social Marketing, Person to Person networking, and training of Network Marketing.

Payroll, training, and weekly reports. and maintained contact with client(s) on regular basis.

Managed security crews schedule, administrative paper work, and maintained contact with client(s) on regular basis.Planned and scheduled security crew for large events with clients.

Troubleshooting of broadband lines with access to the Internet using basic router skills. Answering customer calls with ACD and Aspect Phone Systems. Working in the NOC troubleshooting of T-1 and T-3’s. Verification of customers and opening service requests, including escalation if needed. Respond to support email and recommend changes to Response Center policies and procedures.

Entering of user accounts into system and database, returning phone and E-mail support messages, sales customer service. Overseeing tech support crew when needed.

Resolved company software bugs and various Internet functions. Answered customer calls using the Aspect phone system for customer service issues.