Stephanie Owens Email and Phone Number

•Handle the day-to-day administration of the company’s health & welfare benefit programs (medical, dental, vision, disability, life, flexible benefits)•Maintain accurate 401(k) and Pension plan data on the third-party administrator's website (Fidelity), answer participant questions, and investigate any participant issues•Assist employees with questions regarding all benefit programs and provide guidance where necessary•Involved in the final implementation phase of a new employee benefits portal (bswift --> UKG)•Lead annual enrollment planning, testing, execution, and auditing within the HRIS system (UKG)•Ensure timely submission of all healthcare invoices for payment, calculate healthcare funding amounts, and perform reconciliations as required•Assist with updating and preparation of employee benefits guides, required training, and all benefit-related communications•Partner with the internal payroll team to ensure the accuracy of all benefit-related payroll deductions and with the processing of any required adjustments•Manage the Leave of Absence process, ensuring accurate and timely communication amongst involved parties; Partner with the internal payroll team and 3rd party administrator (Lincoln Financial) to ensure the accuracy and timely payment of all leave-related pay•Ensure all U.S. benefits comply with COBRA, HIPAA, ERISA, and ACA•Manage the Canadian Health & Welfare benefits, Retirement plan and Disability program

•Handle the day-to-day administration of the company’s health & welfare benefit programs (flexible benefits, life insurance, retirement saving plan) and assist employees with benefit-related questions•Review/process all qualifying life events, and benefit enrollments, & verify the eligibility of enrolled dependents; •Calculate benefit premium changes, including retroactive adjustments when necessary, and work with the internal Payroll team to ensure the accurate processing of all employee benefit deductions•Maintain accuracy of all 401(k) data on the third-party administrator's website (Fidelity); perform annual non-discrimination testing, Form 5500 filing, and year-end True-up calculations•Ensure timely submission of healthcare billing and perform reconciliations as required•Recommended plan changes and new benefit ideas to help increase the employee value proposition

•Main point of contact for all employee benefit related questions, support, and benefits administration servicing a remote workforce of 1700+ employees located all over the United States, as well as a small group of employees located in Canada•Involved in the design & implementation of a new employee benefits portal on UKG/UltiPro•Managed employee benefit data in HRIS system (UKG/UltiPro; ADP) and updated as necessary•Review/process all qualifying life events, benefit enrollments, & eligibility of enrolled dependents•Assisted employees with any benefit issues; completed EOIs, support orders, and verification of coverage requests•Maintained accuracy of all 401(k)-plan data on third-party website (Fidelity); investigated any participant issues; executed annual processes such as non-discrimination testing, Form 5500 filing, and year-end True-up calculations•Regularly monitored employees’ dependents for over-age dependent coverage limitations; initiated COBRA when necessary•Regularly reviewed all carrier file feeds for discrepancies/errors; corrected benefit data as needed•Managed the Leave of Absence process ensuring accurate and timely data be exchanged amongst MetLife and the employee, as well as keeping internal management informed as required•Conducted benefit orientations with any newly eligible employees to review all plan offerings•Annual enrollment administration & system updates (plan design modifications; employer/employee cost sharing adjustments); create employee communications highlighting any plan/rate changes, enrollment requirements and important deadlines•Actively contributed to the company’s Wellness Program•Ensured timely submission of healthcare billing/reconciliations as well as benefit related reporting and required government filings, including annual ACA reporting •Recommended plan changes and new benefit ideas to help increase employee value proposition

•Supported approximately 100 manufacturing employees with any HR-related needs•Maintained/updated employee data in HRIS system (ADP)•Managed/processed payroll on various schedules for all employees (semi-monthly/Exempt, bi-weekly/Non-exempt, and discretionary bonuses•Supported the plant’s annual performance review process and associated merit increases•Executed a compensation analysis for the plant, benchmarking all hourly positions against market data (Payfactors, competitors, Glassdoor) to ensure salary structures were fair yet competitive; identified any existing pay inequalities for specific employees; Worked closely with management utilizing data compiled through research to develop appropriate structures and updated pay ranges for each role•Managed full life-cycle recruitment function for all open positions and temporary needs•Leave of Absence administration (FMLA, STD, LTD and Maternity/Parental Leave)•Provided guidance to managers on disciplinary actions, terminations, employee grievances, etc.•Conducted employee investigations when necessary•Responded to unemployment claims, wage garnishments and lien record requests•Annual Enrollment administration (communicate changes/deadlines to employees; enter updates in benefit system; Assist employees with enrollments)

COVID LAYOFF•Hired as the company’s first HR Manager, tasked with developing/ implementing all required HR-related processes and procedures•Managed full life-cycle recruitment function for all open positions; Increased agency headcount over 40% over the course of 2 years through direct sourcing and recruiting•Developed and launched of the company’s very first “Careers” portal on website•Conducted an employee email campaign via Indeed.com to increase the “employee rating” of the company to attract incoming talent; successfully increased the rating from 3.1% to 4.3%, and published multiple positive employee reviews•Supplied guidance to managers on disciplinary actions, performance reviews, and terminations•Updated and Maintained the Employee Handbook/added required policies•Created job descriptions and defined roles within the organization•Implemented the agency’s first HRIS and ATS system (iSolved) offering EE self service•Managed the New hire/on-boarding and orientations process•Facilitated the annual performance review process and oversaw the merit review cycles•Managed and processed semi-monthly payroll (Exempt, Non-Exempt, Commission)•Ensured timely submission of healthcare billing/reconciliations as well as all benefit related reporting and required government filings, including annual ACA reporting •Responded to unemployment claims and took part in hearings when necessary•Annual Enrollment administration (communicate changes/deadlines to employees; enter updates in benefit system; Assist employees with enrollments)

•Supplied guidance to approximately 400 employees across multiple manufacturing plants on the company's policies, procedures, benefits, and the plant’s common practices•Investigated complaints, compliance calls, and EEOC charges and supplied resolutions•Supplied guidance to management for any disciplinary or corrective actions, terminations, employee grievances and assisted with execution when necessary•Full life-cycle Recruitment, including sourcing & screening applicants using OpenHire and utilizing staffing agencies as needed. •Coordinated all training activities within the facility (safety compliance, orientation programs, job knowledge, and leadership performance)•Supplied guidance to employees on all benefit programs including orientations•Maintained all physical personnel records and maintain accuracy of the HRIS system (PeopleSoft)•Facilitated the annual review process and oversaw the merit review cycles•Other activities: Inclusion Council, Safety Committee, AAP reporting

•Supplied guidance to approximately 200 manufacturing employees on the company's policies, procedures, benefits, and the plant’s common practices •Designated FMLA subject matter expert; responsible for 4 plants (800+ employees)•Weekly payroll processing (200+ employees in Paylocity / Kronos); Exempt & Non-Exempt•Full life-cycle recruitment and pre-employment testing of all plant staff (iCims ATS)•Maintained relationships with staffing agencies; fulfilled temporary needs when necessary•Conducted New Hire Orientations/Exit Interviews•Completed various reporting at the plant level; Assisted with Affirmative Action Planning•Responded to Unemployment claims/attended hearings and Verifications of Employment•Helped employees with benefit questions & enrollments, including Annual Enrollment•Coordinated dedicated employee engagement events within the plant

•Review/process employee benefit enrollments and changes; process benefit terminations (including COBRA notifications/enrollments), helped with claim research and resolutions•401(k) retirement plan administration including calculating the 401(k)-employer matching•Understood intricacies of plan designs and explained plan details to employees as needed •Maintain/update employee data in Benefits HRIS system •Led the Annual Open enrollment process •Managed the overall Wellness Program•Conducted benefit orientations with any newly eligible employees to review all plan offerings•Calculated monthly Healthcare funding for processing of invoices and 401(k)/medical loans•Assisted Compensation team with the job evaluation process, salary grade assignments utilizing Kenexa •Led the implementation of a new Benefits Administration system (BenefitSolver)

•Supplied administration, analysis, & reporting support to the recruitment and compensation teams•Utilized Cognos Business Intelligence for writing analysis reports (Turnover, Exit surveys, Quality of Hire, AAP, Headcount trends, Recruitment surveys)•Full life-cycle recruitment of employees, behavioral interviewing•Conducted phone-screens; Scheduled candidates for pre-employment testing/interviews; Attended job fairs, used local schools, social networking, and various job boards to source candidates•Aided with the implementation of new HRIS & ATS system (UltiPro)•Maintained/customized applicant tracking system (OpenHire and UltiPro)•Maintained relationships with external staffing agencies to fulfill employment needs•Managed the Employee Referral program•Supported the organization's compensation/salary administration programs/merit review process (2,000 employees)