- Providing administrative support to the sales, property management and accounting departments and performing a variety of administrative duties, such as general ad-hoc tasks, handling email inquiries, arranging maintenance, booking open house, etc.- Preparing and reviewing necessary sales contracts, leases, letters, statements, etc. - Overseeing the CRM system and invoice workflow. - Preparing reports on a weekly basis for management review and discussion.- Managing and completing end-to-end processing of listing through to settlement with the sales team.- Liaising with the sales agents, purchasers, vendors, external legal consultants and marketing team from LJ Hooker Head office.- Data management and ensuring all real estate documents, agreements, and lease records are accurate and well-maintained. - Preparing the marketing plans, proposals and material. - Managing the entire office social media and marketing campaign including online or offline advertising.- Maintaining and improving the office official website and social media presence.- Participate in training sessions to improve skills in the real estate industry.

- Responding to customers in a timely and accurate manner through the company's support channels.- Identifying customer needs and guiding customers through the features and functionalities of the product.- Resolving customer queries and recommending solutions. - Following up with customers to ensure their technical issues are resolved. - Gathering customer feedback and sharing it with the development team.- Analysing and reporting product malfunctions (for example, by testing different scenarios or impersonating users).- Updating the company's internal databases with information about technical issues and useful discussions with customers.- Improving the company’s database system for gathering and updating new features and functionalities making it faster and more efficient to interpret data and search functions increasing team productivity.- Monitoring customer complaints on social media and reaching out to provide assistance.- Sharing feature requests and effective workarounds with team members.- Informing customers about new features and functionalities by writing the content and uploading on website page- Providing new ideas and creating graphic design references on Canva for the UX/UI team.- Assisting manager in coordinating other team members based in Singapore, delegating new tasks and following up with team members, training junior Customer Support Representatives.

- Presenting, promoting, and selling products using solid arguments to existing and prospective customers online.- Achieve sales goals by assessing current client needs.- Coordinating sales effort with team members and other departments.- Maintaining contact lists and following up with customers to continue relationships and get feedback to develop the products.

- Conducting in field and online research for various products followed by processing and analysing data in excel.

- Account management, account administration, scheduling account meetings, preparing presentations and materials with internal teams for client meetings, preparing and updating reports, WIP reports and time plans, ensuring accurate documentation of all costs and invoices on projects.- Managing multiple campaigns and tracking the progress of projects until completion including opening orders, closing briefs, identifying issues and following up on solutions.- Trafficking all projects from other teams to complete project deadlines and ensuring that all materials are ready for publishing on time.- Coordinating and working closely with internal teams including delegating specific tasks based on brief, briefing campaign ideas, monitor campaign performance and summarise feedback to clients.- Assisting line manager in preparing reports and financial summaries, presenting campaign ideas to clients, responding to client's inquiries and ensuring accurate client's communication.- Maintaining a good relationship with clients and their teams, negotiating with clients and solving problems with effective solutions.

- Managing and executing account management goals for clients.- Reviewing clients and competitors' communication monthly.- Collaborating and tracking team members to develop activities and campaigns based on the client’s objectives.- Assisting in various projects through working closely with clients and other teams.- Preparing proposals and presentations in English for presenting to clients- Involved in advertising production and communication between clients and third parties.

- Successfully created campaigns on social media platforms. - Increasing social media following and clicks. - Managing social media planning and working closely with clients to create vision and achieve goals. - Creating content and post daily based on media plan.

- Lead in the design, development, implementation of the graphic, layout andproduction communication of advertisements for posting on social media platforms. - Creating graphic designs and advertising materials based on their overall marketing goals.

- Creating all content, design theme and graphics for daily posting on Instagram. Created video advertisements for promoting an application. - Managing social media accounts and increasing following and clicks.