Stephen Greene Email & Phone Number

US

• Accountable for redefining the digital experience for members who want to interact with UHC. Requires deep understanding of UCaaS competitive landscape, partner capabilities (e.g. LivePerson, Genesys, SalesForce, etc).
• Developed a multi-year Product Vision, Product Strategy & secured the necessary investment.
• Scaled the messaging product across all UHC segments to yield a radically transparent experience across a customer’s lifecycle, while driving material financial benefit.
• Lead Product, Design and Engineering to introduce conversational chatbots that drove financial value.
• Championed digital transformation with engineering to adopt LeSS product development framework – yield improved speed to market.
• Designed messaging product organization and scaled team to meet the demands of our digital customer.

Bellevue, WA, US

• Accountable for setting up a new business within T-Mobile targeting the UCC market in B2B2C space. This required a critical focus on strategy and on large scale change management to achieve a software development.
• Developed a v1 product: the world's largest mobile cloud PBX that leverage RCS messaging.
• Converted telco billing platform into a SaaS billing platform.
• Lead functional alignment with a new data driven approach: funnel management, revenue, utilization, churn, etc.
• Developed necessary teams from the ground up to deliver on the product (e.g. Cust Success, GTM, NPI, Tech Ops, etc)
• Lead independent technical teams to follow an approach of working together on a SaaS business that delivered on a common product backlog focused on: Mobile Apps, Desktop Apps and Admin Portals.

Bellevue, WA, US

• Lead the product life-cycle management of T-Mobile products. Including digital UX design, product engineering and bringing all promotions to market.
• Introduced and managed the life-cycle of segmented products like: International, Simple Global, Military One, 55+, etc.
• Gained stakeholder support & implemented ~$40MM Capex roadmap for subscription capabilities.
• Lead enterprise Go To Market for iPhone -10th anniversary year. Created significant UX changes to simplify purchase experience.
• Lead product operations and go-to-market for all new promotions and products.
• Scaled an analytics and insight team that supported product and operations.

Bellevue, WA, US

• Lead the retained revenue plan, direct to consumer marketing and product management of all prepaid brands. Deep understanding of subprime credit segments and machine learning required to deliver results.
• Lead Smartphone Equality subprime credit product that delivered incremental subscriptions and product conversion, without increasing bad debt.
• Designed Fintech phone lending product for subprime consumer segment on MetroPCS brand.
• Design & develop Tourist product that delivered new revenue against 75M+ US tourists population. Delivered ultra-simple user experience.
• Automated Marketing through AI, ML models. Product management & Marketing around areas of business analysis, behavior signals, prediction of revenue generating opportunities and content creation.
• Lead all customer base marketing activities to drive revenue growth and retention.

Bellevue, WA, US

• Accountable for delivery of annual revenue and loyalty objectives for >$10B Consumer business. Development and execution of business unit programs centered around: product enhancements, user experiences and promotional.
• Modified product strategy for Advantage B2B program that yielded millions of incremental margin.
• Simplified portfolio of subscription products to deliver cost reduction across functional teams.
• Established and led organization to deliver on product attach rates that secured annual revenue targets.
• Introduced Data Stash product that drove incremental revenue and attach rates.
• Managed and drove marketing plans to increase adoption of T-Mobile wireless router. Results yielded improved customer retention.

Bellevue, WA, US

• Accountable for driving upgrade products & marketing programs for 20M customers focused on Consumer segment. Lead a staff of 10+ employees.
• Developed & Launched JUMP! product that enabled customers to get a new phone anytime.
• Lead the investment in promotions targeting customers to upgrade their phones. Programs resulted in significant improvements in customer experience. Imagine the customer value created when they get a phone that works.
• Lead program designed to simplify pricing for our customers by abolishing overages - greatest industry pain point.

Basking Ridge, NJ, US

• Accountable for Marketing and Capex budget decisions to meet revenue and loyalty objectives for Verizon business unit.
• Lead the business unit’s CRM Marketing strategy that drove incremental conversion rates & revenue.
• Accountable for the Marketing Tech platform & tools. Including the building of a Life Time Value (LTV) model and necessary machine learning models.
• Defining best-in-class customer experiences (UX design) for product portfolio.
• Growing a points based loyalty program through acquisition and member engagement.
• Marketing to existing customers across multiple digital & non-digital channels: Email, Online, Social, Direct Mail, OTM, SMS, etc.

Basking Ridge, NJ, US

• Accountable for formulating and implementing all aspects of a wireless product strategy targeting large Enterprise customers.
• Lead a team of Sr. Product Managers to launch revenue generating products in the B2B2C space.
• Deeply listened to customers and lead UX, Engineering and Operations to create a competitive advantage as a product innovator. Areas of innovation: SMS & MMS fulfillment, GPS, mobile app development and more.
• Lead all cross-functional go-to-market activity that ultimately delivered new revenue streams.

Basking Ridge, NJ, US

• Product Management - Lead UX Design, Engineering teams, Marketing, Finance and Operations to deliver against compelling roadmaps.
• Lead the introduction of the 1st camera phone (and MMS) that drove to the outpacing of digital camera sales
• Championed and delivered one of the first SMS Product Marketing campaigns in the US.Account Management - Accountable for negotiating business terms with Enterprises in Fortune 100 companies.
• Managed some of the company’s largest revenue generating accounts. Gained contract renewals, grew accounts and was part of team to gain new customers.
• Required strong communication, relationship building & negotiation skills (including C-Level)

Education record

Bachelor Of Science (B.S.), Business, Management, Marketing, And Related Support Services

Master Of Business Administration (Mba), Finance