Greene Shin Email & Phone Number

United States

Healdsburg, California, United States

• Increase hotel presence in the Midwest, Southeast, and Mid-Atlantic markets by traveling in-market and hosting FAM trips. • Responsible for contributing to total group revenue and exceeding the resort’s group business targets.• Facilitate the annual business plan to set group sales goals.• Collaborate with the Director of Revenue to ensure group sales strategies are aligned with overall resort revenue targets and yield management.

Las Vegas Metropolitan Area

• Managed vertical Tech West market with 101-1,200 rooms on peak• Uncovered new accounts by traveling in-market, attending industry events, and hosting FAM trips. • Negotiated and close high-level contracts, resulting in a 15% increase in repeat businesses. • Mentor executive meetings managers and sales coordinators.

Las Vegas, Nevada

• Emperor’s Club 2019-2020 Winner • Successfully uncovered and developed new accounts, contributing to a 25% growth in the group sales base. • Represented 8 Las Vegas hotels, handling the International market with 10-50 rooms on peak.

Las Vegas, Nevada

• Assisted sales managers with drafting contracts, proposals, and site inspections. • Assisted with marketing initiatives and promotional activities, including creating promotional materials, participating in trade shows, and FAM. • Performed various administrative duties such as managing correspondence and organizing meetings for the sales team.

Las Vegas, Nevada

My responsibilities were to manage travel budge, third party commission, expense report and pre/post trip reports. I worked with the legal team to modify and finalize the contract and amendments. II converted prospecting leads to potential business by developing proposals.

Las Vegas, Nevada

Solicit and respond to business leads by developing proposals. Develop business reviews and serve as a liaison between the sales managers and clients. Participate in site inspections, hospitality networking events, and meetings with clients.

Las Vegas, Nevada

Provide administrative support to national and regional sales managers by creating, formatting, editing, and submitting convention sales contracts. Assist with restaurant, limo, and show reservations for VIP clients. Prepare sales contracts to be submitted to audit department. Serve as a liaison between the sales management team and auditing department.

Las Vegas, Nevada Area

Worked to meet monthly suite upgrade goals. Assisted VIP, casino, hotel, and convention guests with hotel registration and concierge requests. Provided extraordinary service to Marriott Rewards Members and enrolled guests in the Marriott loyalty program. Assisted with shows, private car and shuttle bookings, and restaurant reservations. Resolved problems and guest complaints.

Lake Geneva, Wisconsin

Provided high level of guest services throughout the guests stays. Helped create a unique lounge experience at Geneva Club by proactively engaging with guests . Handled high-volume calls and multi-line phones as a PBX operator. Created and facilitated guest events for special occasions including kids summer camp

University Of Nevada, Las Vegas

Promote HSMAI on campus, organize meetings and events. Participate in organization affairs and advisor meetings. Attend HSMAI events.

Las Vegas, Nevada

Provided excellent service to convention guests . Created daily directionals, signages, sliders, and food and beverage labels. Organized banquet room flow charts and edit change BEO logs. Shadowed hotel departments, weddings, corporate events, and leisure events

North Hollywood, California

Maintain positive guest relations at all times and accommodate guest needs. Check guests in and out, in a speedy, efficient and friendly manner. Book tours, private cars and inform guests about the hotel and local area. Assist manages with wedding, Bar Mitzvah and corporate events. Clean and inspect guest rooms as a room attendant.

Brea, California

Organize paperwork, audits, and prepare meeting materials. Assist catering managers with New banquet menu planning and creating wedding brochures. Shadow Pre-Con meetings.

Bachelor Of Science - Bs, Hospitality Administration/Management

Bachelor Of Science (B.S.), Hospitality Administration/Management

Activities and Societies: hospitality sales & marketing association international

Bachelor Of Business Administration (B.B.A.), Hospitality Administration/Management, Junior

Semester of study abroad