Lead end-to-end implementation of behavioral healthcare products across health plans, systems, and payer groups, ensuring seamless integration and adherence to timeframes and quality standards.• Foster collaboration between cross-functional teams and external stakeholders to align goals and enhance patient care outcomes.• Champion the development of virtual behavioral health clinics, improving patient access and addressing critical community needs.• Partnered with Centene Health to expand Value-Based Care clinics across multiple states, enhancing operational efficiency and reducing utilization costs. • Managed vendor relationships to maintain consistent service delivery and drive customer satisfaction through effective oversight.• Streamlined virtual clinic implementation processes, reducing average timelines from 135 days to 90 days and optimizing resource efficiency.

As the agency’s first COO and CRO, I led strategic initiatives to enhance revenue recovery operations, modernize legacy systems, and streamline processes. Oversaw a team of 200+ employees across three divisions, driving operational excellence and measurable impact.• Achieved successive increases in delinquent taxpayer collections: 5.5% in FY20 ($96.1M to $101.43M) and 6.9% in FY21 ($101.43M to $108.43M).• Designed and launched a wage garnishment pilot program, collecting an additional $1.7M in delinquent taxes for the state.• Partnered with the Tax Policy Division to secure passage of House Bill 2780, enabling non-court ordered wage garnishments and unlocking significant future tax revenue for Oklahoma.• Led the modernization of legacy reporting systems, delivering consistent and accurate performance metrics across all revenue-generating divisions.• Restructured a 60-person field agent team, eliminating non-value-added tasks and optimizing workflows to align with revenue recovery objectives.

Led SBA-certified 8(a) federal contracting operations, managing global teams to deliver mission-critical defense logistics solutions on time, under budget, and fostering strategic partnerships with government and tribal leaders.• Oversaw federal contracting operations for SBA-certified 8(a) businesses to ensure compliance with regulations and deliver high-quality outcomes for the U.S. Department of Defense.• Directed a $60M government contract portfolio and achieved 10% annual growth through precise budget management, vendor coordination, and adherence to federal standards.• Supervised a team of 100+ employees at military installations across domestic and international locations while maintaining operational excellence and meeting client objectives.• Collaborated with federal Contracting Officers to define project scopes and enhance mission readiness through effective logistical support.• Engaged with tribal government leaders to present company performance updates and align financial and strategic initiatives with organizational goals.

Oversaw market expansion and implementation for Cardiac Rhythm Management products across Oklahoma and Texas, driving revenue growth, securing key contracts, and optimizing processes through cross-functional collaboration and field-based training.● Directed cross-functional efforts to expand market share and streamline the implementation of Cardiac Rhythm Management products across Oklahoma and Texas.● Led multi-disciplinary teams to optimize processes for device implantation support and deliver comprehensive lifecycle services.● Secured the company’s largest CRM contract in Oklahoma City and achieved a 65% market share increase at Alliance Health Deaconess Hospital.● Negotiated a two-year CRM purchase agreement that reduced material costs by 30% annually and improved financial efficiency.● Boosted revenue growth by 20% by recruiting and onboarding four new implanting physicians to expand service capabilities.● Provided end-to-end product support including demonstrations, troubleshooting, training sessions, and remote monitoring setup.

Managed territory operations and program delivery for a diverse healthcare product portfolio, fostering client partnerships, optimizing processes, and driving adoption to exceed sales targets and meet market needs.● Championed territory operations and program delivery for a diverse product portfolio across Oklahoma, fostering strong client partnerships and driving sales within hospitals and specialty clinics.● Advocated for 11 products across various therapeutic areas by collaborating with healthcare providers and support staff to address specific market needs.● Mastered drug formulary processes and navigated coverage restrictions to develop cost management strategies within Managed Care Organizations.● Cultivated long-term relationships with healthcare professionals to consistently exceed sales targets and enhance product adoption.● Empowered healthcare stakeholders by delivering accurate and actionable information to support better decision-making and drive business growth.