John Greenleaf-Maple Email & Phone Number

Currently manage Business Base Retention Program which is integral churn reduction pillar in overall company strategy. Coordinate complex project between software engineers and marketing program managers utlizing cross-matix management skills. Have delivered superior results and greatly improved process efficiencies. Was nominated to Circle of Excellence for outstanding performance in this area in addition to receiving numerous other recognition awards. In the past, have also worked as a Marketing Manager, Sales Support Group Manager, eSolutions Group Manager and internal IT helpdesk supervisor. Experience spans local, long distance and wireless.

Managed 17 help desk analysts in a department of approximately 120. Agents were responsible for supporting 60,000 internal desktops company-wide as well as monitoring servers and dispatching fix agents. Rapid Resolution process was in place to quickly conference server administrators and other IT professionals together to diagnose and develop solution for system outages. Was directly responsible for analyst training which was delivered in variety of innovative formats. Became certified Steven Covey 7 Habits trainer and provided this training content as well as the process instruction.

Company read every U.S. newspaper, approximately 7000 magazines and monitored 450+ television stations for items of interest to public relations firms, private companies, universities, organizations, etc. Provided press clippings, transcripts, video tapes and specialized reports. Served as general manager of 450 employee office in Maine in addition to duties as senior VP of operations last 3 years with company. Was responsible for all aspects of production for 5 offices located throughout the United States.

Quality control supervisor. Ensured that castings conformed to blueprint and chemical composition requirements.

Mba, Business

3.98 GPA. Thesis related to valuation of services for internal IT desktop support call center.

Ba, English, Education, Spanish

Activities and Societies: Assistant editor literary journalMagna Cum Laude, Departmental honors in English.

Liberal Arts