Epic Application Consultant• Analyze existing electronic medical record configuration or paper workflows to identify build needed for transition to Epic. • Provide direction for and assist in system configuration.• Perform cross-application integrated testing in preparation for go live.

Anesthesia app product lead with project & product management responsibilities• Provided overall direction to two quality assurance teams, while maintaining existing manager responsibilities – 8 direct reports and total staff of 15.• Maintained product backlog and balanced team work between feature enhancements and fixes.• Managed multiple, complex projects from design to delivery, ensuring products meet customer expectations and are federally compliant, while maintaining industry leadership for on-time, on-budget delivery.• Managed project risks and communicated status to Epic leadership.Finland Social Care Project Manager• Worked with third party Finnish company to develop module specific to Finland’s social care financial workflows, integrated with Epic software and meeting Epic development standards.• Coordinated testing for and provided feedback to a team of 20 testers, and assisted with troubleshooting and communicating corrective actions to the development company in Finland.• Gathered criteria necessary to certify Epic Social Care module in Finland, communicated with Finnish certifying body, and coordinated development at Epic to ensure software meets certification requirements.Team Manager – Emergency Department, Inpatient-Reporting, & Anesthesia apps• Managed workloads, responsibilities, and career growth for 8 direct reports.• Drove testing efforts to ensure software received Federal Meaningful Use certification, securing Epic customer compliance and qualification for program benefits.• Collaborated with Epic customers and software development teams to ensure product conformance to expectations, and provided on-site, expert support during product launches.• Ran root cause analysis meetings to identify corrective/preventive actions to avert a reoccurrence. Provided one-on-one end user training at 15 hospitals during Epic software go-lives, serving as on-site subject matter expert to demo new features and assist with customer configurations.

QA Lead – Anesthesia Foundation System• Developed and coordinated staffing and testing processes for 25 team members. • Documented system capabilities and created knowledge base to train team members.• Streamlined process for assigning and managing testing workload, resulting in a 50% reduction in testing turn-around times and increased product quality.• Presented new software capabilities to over 100 customers at quarterly webinar. QA Improvement Council (QAIC) – Member and Team Lead Advisor • Nominated to Epic’s QAIC and later elected Team Lead Advisor. • Increased QA division engagement and morale through better communication of important company news and initiatives and their relevance to QA employees.• Reviewed and provided feedback on proposed QA initiatives to guide those teams to better outcomes.Software QA Tester• Led product and compliance testing, consistently exceeding expectations for improved product quality delivered within tight timelines.• Wrote build instructions for other QA staff unfamiliar with new functionality.• Managed testing tasks for peers to match skills and ensure on-time delivery.• Prepared status reports and communicated progress to upper management.• Worked with developers and functional experts to troubleshoot problems and determine root cause.• Recruited to mentor new QA staff on the Anesthesia application and Epic work culture.• Reviewed and provided test plan feedback to foster new QA staff growth.

Participated in medical, educational, and construction programs to make Jalapa a more resourceful, hopeful, and self-sustaining community. Assisted doctors and other medical professionals in the rural community. Shadowed public health professionals in Minneapolis to compare public health structures in the US and Nicaragua.

Created blog editorial calendar. Wrote weekly posts for CEO to increase social media presence and gain visibility for company website.

Investigated and reported influence of historical climate change on water chemistry, lake development, and sediment composition in lakes from the northern Manitoba Tundra. Developed skills in testing samples, interpreting data, and analyzing scientific articles.