Bob Greenwald Email & Phone Number

Cambridge, MA, US

Cambridge, MA, US

• Lead the Technology organization for Pegasystems Government LLC. (Federal, State, International) delivering advisory and specialized Enterprise services. Responsibilities include Enterprise Application Demand Modeling.
• Application Demand Modeling.
• Architecture designs: Cloud, Infrastructure, Application.
• Deployments: K8, externalized services, architecture, infrastructure modernizations, upgrades.
• Performance & Scale Lab Program: Pega Gov Cloud hosted, Embedding within Client testing teams.
• Development environment and application development performance.

Cambridge, MA, US

• Led Pega's Enterprise Scalability Center, overseeing large-scale government and commercial programs. Key responsibilities included:
• Spearheading enterprise and cloud architecture initiatives, with a focus on application performance engineering, extreme scalability, data modeling, and Cloud infrastructure architecture.
• Implemented four delivery approaches, including expert advisory services, integration within client and partner teams, running performance & scale labs within Pega Cloud/Gov Cloud with client applications, developed.
• Streamlined operations to enable scalable solutions and dedicated attention to the remaining 20% of challenges requiring extensive experience.Accomplishments:
• Lead complete performance & scale program for the 2020 US Census. Architecture involved approximately 10,000 instances that achieved zero downtime over the 2020 Census calendar year. Lead continuous performance and.
• Developed and implemented strategies for achieving extreme performance & scale, surpassing target peak loads for applications. Identified optimization opportunities for the operating environment and application.

Cambridge, MA, US

• R&D for Global Consulting business processes, methodology and governance covering technical and methodological functions.Tools and utilities, delivery and operational best practices, infrastructure management.
• Managed Pega Hardware Sizing Resource Estimate service. A “living” model driven program focused on peak business loads providing a starting point for production application hardware resource planning for on-prem and.
• Managed Best Practice for top approaches designing, developing, delivering and maintaining Pega based business solutions. Global team of 15+ Principal System Architects plus Solution Engineers which provided research.
• Services enabled and supported Sales new license revenue and Service revenue globally.

Cambridge, MA, US

• The Infrastructure, Performance and Operations Consulting group provided expert service products. The services spanned from RFPs to all project phases and throughout the production/maintenance application life-cycle..
• Created critical expert consulting service products: Hardware Resource Sizing Estimate modeling, Architecture Analysis, Review and Deployment, Upgrades, Load & Scale analysis, Performance Audits, Application Readiness.
• Provided expert support to sales and consulting engagements.
• Services enabled and supported Sales new license revenue and Service revenue globally.

Cambridge, MA, US

• Set technical direction to ensure technical excellence in Pegasystems’ Global Services implementations and customer support. Through reviews, audits and mentoring, Solutions Engineering ensured best practices for.
• Created processes and policies to achieve successful results delivering expert consulting services.
• Served as the technical communications link between Global Consulting, Product Engineering, Sales and Partners.
• Services enabled and supported Sales new license revenue and Service revenue globally.

Cambridge, MA, US

• Managed the Global Customer Support/Maintenance and Technical Consulting Services business with support centers in Cambridge, MA, Reading, UK and Sydney, AU. Supported 100 global market-leading customers in Financial.
• Set corporate policies, strategies and tactics for customer support and consulting services.
• Combined and managed separate global regional customer support units consisting of 55 global staff into Pegasystems’ first global customer support organization.
• Total annual revenue responsibility of $15 million ($10.5 million in maintenance revenue and $4.5 million in consulting revenue).

Cambridge, MA, US

Cambridge, MA, US

Cambridge, MA, US

Cambridge, MA, US

Kingston, RI, US

Cranberry Township, PA, US

Management of Digital VAX/VMS systems in support of and development for Robotic systems software development. Full QE of MC68000-MC68020 based Robotic systems. Management of Test Center for support and problem resolution of Electric and Hydraulic Robots. Testing, support & problem resolution of Electric & Hydraulic Robotic systems.

Course, Pega Cloud Services: Foundation - For Pega Technology Teams

Course, Pega Customer Decision Hub Foundation

Course, Pega Customer Service Foundation

Course, Pega Marketing Foundation

Course, Pega Sales Automation Foundation

Course, Rapid Application Development With Pega Express 7.3

Course, Pega Marketing Consultant 7.2

Course, Intro To Pega Decision Management 7.1.9

Course, Intro To Pega Marketing 7.1.9

Course, Scrum/Pmf

Course, Risk Management

Course, Pega’S Mobility Options

Course, Leveraging Pega 7.1

Course, Autonomic Event Services

Certified System Architect

Certificate, Multivendor Networking

Bs, Computer Science

Certificate, Principles And Applications Of The Mc68000

Certified Facilitator, Westinghouse Quality Circle Program

As, Electro-Mechanical Technology