Julia Greenwald Email & Phone Number

South San Francisco, California, Us

San Francisco, California, Us

Led implementation of ticket routing system across Customer Success & SupportCreated dynamic data-driven reporting for business reviews using MatikLed meetings with at-risk customers to understand pain points and drive adoption

Austin, Texas, Us

Partnered with Sales to deliver tailored product solutions to clientsActed as a technical resource to clients from onboarding through their journey on IndeedTroubleshot client product issues and escalate as necessaryRelayed client and department feedback to Product to drive user focused developmentDeveloped solutions to improve team productivity in achieving KPIs quarter over quarterAchievementsJanuary 2020 Monthly Success Story WinnerAppointed as Foster City CS Product AmbassadorAppointed to Diversity and Inclusion Product Advisory CouncilWomen @ Indeed Leadership Committee

Provided ticketed developer support after reviewing their apps for policy complianceCommunicated and simplify internal policies for developers looking to integrate with our APICritically evaluated apps and provide actionable feedback on how to improve the in-app user experienceJumped between multiple review queues with multiple different review standards

Dublin 2, Ie

Led and trained a small support team in troubleshooting social media spam issues Engaged with and communicated company policy with users and internal partnersUsed internal ticketed support tools to review and resolve user issues with spamCommunicated with internal support teams to ensure that tickets were handled by the appropriate teamLed weekly meetings to review team member quality and to discuss ticket issues and trends

Kalamazoo, Michigan, Us

Managed a fluctuating workload and prioritized time-sensitive casesMastered department-wide in-house records management systemsTranscribed and edited police reports according to department guidelinesOrganized and maintained criminal records and case files

Sought full and part-time opportunities in writing, editing, content and records management.

Reviewed up to 50,000 words per day of translated patent documents for logic and readability.Provided daily feedback to translators on grammar, usage, and logical intent of English sentences. Consulted with translators and team members regarding technical and translation issues. Gained knowledge of the requirements for filing patent documents in the U.S. and European markets. Trained new employees on basic document review, company specific translation requirements, and Korean company etiquette.

Taught Elementary age students reading, basic grammar, and writing skills. Managed and organized the library during non-teaching hours. Discussed student progress with parents in person and over the phone.Improved general administration skills and improved customer-facing communication.

Kr

Edited written English documents and communications with overseas training program coordinators.Researched and compiled reports of international academic training programs and entrance requirements in MPA programs for City employees.Gained experience working a collaborative team environment.

Responsible for helping teaching assistant in the mastery of spoken EnglishPrepared topics and activities for conversation practiceAcquired improved listening ability and patience Gained knowledge of non-verbal communication practice

Responsible for recording the minutes and attendance at meetings.Kept track of membership lists.Cultivated better management and organizational. Gained experience working a collaborative team environment.

Responsible for maintaining and updating the organization's websiteImproved familiarity with HTML and CSS Kept a photographic record of all eventsCreated presentations used for public relations purposesDeveloped better approaches to problem solving

Responsible for organizing and booking venues for socio-cultural eventsStrengthened communication and leadership skillsLearned to work more effectively with others

Design 101

Web Development

Bootcamp Prep, Javascript

Master Of International Studies, International Business

Bachelor Of Arts, Economics