Julia Greenwald work email
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Julia Greenwald personal email
Korean-born American located in the Bay Area. I'm passionate about the intersection between innovation and practicality which has led me to pursue a career in tech. Finding practical, efficient solutions for others motivates and moves me to work even more efficiently than I already do.I love traveling and immersing myself in the thrill of new locations and opportunities. I've previously worked in Developer Operations supporting developers in social media integration and previously led a small support team investigating and resolving user issues with Spam.A few of my personal passions include languages (I'm trying to add Mandarin to Korean and Japanese), food, photography, and food photography. Oh and that map geek bit- I participated in the National Geographic Bee for the State of Michigan when I was 13. I get lost looking at Google Maps as well as good old paper maps and pondering the distances between places and how those distances can unite or divide us.
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Product Support SpecialistStripe Sep 2024 - PresentSouth San Francisco, California, Us -
Scaled Customer Success ManagerGem Jan 2022 - May 2023San Francisco, California, UsLed implementation of ticket routing system across Customer Success & SupportCreated dynamic data-driven reporting for business reviews using MatikLed meetings with at-risk customers to understand pain points and drive adoption -
Client SuccessIndeed.Com Jan 2019 - Jan 2022Austin, Texas, UsPartnered with Sales to deliver tailored product solutions to clientsActed as a technical resource to clients from onboarding through their journey on IndeedTroubleshot client product issues and escalate as necessaryRelayed client and department feedback to Product to drive user focused developmentDeveloped solutions to improve team productivity in achieving KPIs quarter over quarterAchievementsJanuary 2020 Monthly Success Story WinnerAppointed as Foster City CS Product AmbassadorAppointed to Diversity and Inclusion Product Advisory CouncilWomen @ Indeed Leadership Committee -
Devops Analyst Via HireartFacebook May 2018 - Nov 2018Provided ticketed developer support after reviewing their apps for policy complianceCommunicated and simplify internal policies for developers looking to integrate with our APICritically evaluated apps and provide actionable feedback on how to improve the in-app user experienceJumped between multiple review queues with multiple different review standards -
Task Support LeadAccenture Oct 2017 - May 2018Dublin 2, IeLed and trained a small support team in troubleshooting social media spam issues Engaged with and communicated company policy with users and internal partnersUsed internal ticketed support tools to review and resolve user issues with spamCommunicated with internal support teams to ensure that tickets were handled by the appropriate teamLed weekly meetings to review team member quality and to discuss ticket issues and trends -
Records ClerkCity Of Kalamazoo Aug 2015 - Oct 2016Kalamazoo, Michigan, UsManaged a fluctuating workload and prioritized time-sensitive casesMastered department-wide in-house records management systemsTranscribed and edited police reports according to department guidelinesOrganized and maintained criminal records and case files -
Freelance Writer And EditorSeeking New Opportunity Aug 2014 - Aug 2015Sought full and part-time opportunities in writing, editing, content and records management.
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Native Patent EditorKorea Techno Agency (Kta) May 2013 - Jun 2014Reviewed up to 50,000 words per day of translated patent documents for logic and readability.Provided daily feedback to translators on grammar, usage, and logical intent of English sentences. Consulted with translators and team members regarding technical and translation issues. Gained knowledge of the requirements for filing patent documents in the U.S. and European markets. Trained new employees on basic document review, company specific translation requirements, and Korean company etiquette.
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Mentor At PaedeaplusPaedea Inc. Oct 2012 - Jan 2013Taught Elementary age students reading, basic grammar, and writing skills. Managed and organized the library during non-teaching hours. Discussed student progress with parents in person and over the phone.Improved general administration skills and improved customer-facing communication. -
Global Intern, Human Resources DevelopmentSeoul Metropolitan Government Nov 2011 - Feb 2012KrEdited written English documents and communications with overseas training program coordinators.Researched and compiled reports of international academic training programs and entrance requirements in MPA programs for City employees.Gained experience working a collaborative team environment. -
Volunteer English TutorInternational Ta Program, Michigan State University Sep 2008 - May 2009Responsible for helping teaching assistant in the mastery of spoken EnglishPrepared topics and activities for conversation practiceAcquired improved listening ability and patience Gained knowledge of non-verbal communication practice
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SecretaryMichigan State University Korean Student Association Sep 2007 - May 2009Responsible for recording the minutes and attendance at meetings.Kept track of membership lists.Cultivated better management and organizational. Gained experience working a collaborative team environment.
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WebmasterMichigan State University Korean Students United Sep 2006 - May 2007Responsible for maintaining and updating the organization's websiteImproved familiarity with HTML and CSS Kept a photographic record of all eventsCreated presentations used for public relations purposesDeveloped better approaches to problem solving
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Social CoordinatorMichigan State University Korean Students United Jan 2006 - May 2006Responsible for organizing and booking venues for socio-cultural eventsStrengthened communication and leadership skillsLearned to work more effectively with others
Julia Greenwald Skills
Julia Greenwald Education Details
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DesignlabDesign 101 -
Dev BootcampWeb Development
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App AcademyJavascript
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Ewha Womans UniversityInternational Business
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Michigan State UniversityEconomics
Frequently Asked Questions about Julia Greenwald
What company does Julia Greenwald work for?
Julia Greenwald works for Stripe
What is Julia Greenwald's role at the current company?
Julia Greenwald's current role is Product Support at Stripe.
What is Julia Greenwald's email address?
Julia Greenwald's email address is ju****@****ure.com
What schools did Julia Greenwald attend?
Julia Greenwald attended Designlab, Dev Bootcamp, App Academy, Ewha Womans University, Michigan State University.
What are some of Julia Greenwald's interests?
Julia Greenwald has interest in Human Rights, Science And Technology, Arts And Culture, Economic Empowerment.
What skills is Julia Greenwald known for?
Julia Greenwald has skills like Front End Development, Ruby, Javascript, Html, Css, Time Management, Qualitative Research, Critical Thinking, Communication, Technical Editing, Scientific Editing, Sql.
Who are Julia Greenwald's colleagues?
Julia Greenwald's colleagues are Matt Gartner, Sairam Balani, Dan Fraguglia, Christian Wentling, Dan Sowers, Dana Hoffmann, Daniel Buckley.
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