Carmen Bryson Email & Phone Number

Charlotte, North Carolina, United States

United States

Charlotte, North Carolina Area

Charlotte, North Carolina

Charlotte, North Carolina

Charlotte, Nc

Opening General Manager of Home 2 Suites by Hilton Charlotte Airport

Holiday Inn Charlotte Airport

Charlotte, Nc

As Front Office Manager, I oversee the day to day operations of the Front Office of the hotel, including the Front Desk Operations inventory of supplies. - Responsible for ensuring that hotel guests, department employees and the hotel itself are all taken care in a caring and professional manner. - Handle all scheduling of employees, coaching and counseling sessions and maintaining their respect and discipline at all times. - Ensure Guest Service Scores are maintained at a high level, while researching the scores to find opportunities for improvement and then planning and implementing the proper action plans to be successful. - Ensure that all policies and procedures are followed with regards to the checking in/out of guests, handling of financial transactions and personal and identity security.

Blythewood, South Carolina

- Lead and managed all day to day operations- Preparated annual budget and weekly forecast for corporate submission - Directed hotel actions required to maximize profitability, increasing service levels and compliance with Corporate policies and procedures. - Acted as Director of Sales and Marketing and initiated sales activity to gain maximum results. - Lead department heads to ensure overall profit, service and team member satisfaction goals were met or exceeded.- Spoke with and responded to guest regarding service challenges.- Facilitates meetings (i.e. Departmental Meeting, Staff Meeting; Sales Meeting, All Team Member Meetings, and Safety Committee Meeting.- Responsible for hiring, training, terminating employees as needed

Atlanta, Ga; Carey, Nc; Chesapeake, Va; Stockbridge, Ga

- Assisted existing General Manager with reporting, planning, directing and organizing hotel and services. As Transitional General Manager, I also aided existing General Managers with Sales efforts, made suggestions on guest score improvements, and assisted with staffing issues.- Hotels Included: TownePlace Suites (Chesapeake, VA), Hawthorne Suites (Atlanta, GA), and Best Western (Cary, NC), Country Hearth (Stockbridge, GA).

Anderson, Sc

- Managed all activities of the property including employees, maintenance, housekeeping, sales, and profit and loss controls.- Set goals, motivate/discipline employees, perform labor expense control, control of general expenses and resolve guest related issues in accordance with the company goals and policies.- Coordinate, direct and manage the hotel operations to achieve maximum profitability, ensure guest satisfaction, protect financial aspects of the business and maintain the building.- Overview Human Resource matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals.