Greer Kofoed Email & Phone Number

Minneapolis, Mn, Us

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Austin, Texas, United States

-5-year veteran in Internet-based risk, abuse, fraud, data protection, and security-Sift expert who monitors client account creation and existing accounts for signs of risk-Process Improvement specialist who raises the flag where there are areas we can streamline as a team-Quality auditor for peers in charge of reviewing numerous Risk escalations in Zendesk each week-Training specialist who has guided multiple rounds of new hires through the Risk Org process content-Project leader responsible for showcasing areas of opportunity in our Risk Org and proposing data-driven solutions-Ability to effectively communicate and work cross-functionally

Austin, Texas Area

-CX expert and client advocate as part of a specialized Loss Prevention team-Monitored client accounts to ensure that fraud was minimized while navigating complex Zendesk escalations-Communicated via Slack with cross-functional parters on the Security and Account Protection Engineering teams-Highlighted opportunities in our processes to ensure a more streamlined workflow-Trained numerous new hires on Loss Prevention processes to ensure their success in the role-Built internal resources such as unique macros for Zendesk and a complete process database

-Client Experience process expert -Exceeded Zendesk KPIs regarding email-based client inquiries-Navigated grey area situations to ensure a positive client outcome-Worked extensively with the Styling team to ensure client feedback was highlighted-Communicated cross-platform via Slack with peers and leadership

Austin, Texas Area

-Team Leader responsible for retail sales goal achievement-Coaching expert that focused on developing my team's unique talents to optimize success-Gave concise, in the moment feedback regarding outstanding performance as well as opportunities -Attentive and knowledgable product expert that ensured each guest received a personalized experience-Retail operations specialist that managed inventory, received weekly product shipments, created month-long schedules, and oversaw daily task completion-Event and marketing coordinator that partnered with local Aveda salons to facilitate driving sales and increase foot traffic

Olympia, Wa

-Trained students, staff and faculty on advanced media production cameras and audio recording devices-Managed a large inventory of professional AV gear by completing monthly and yearly inventory -Performed minor repairs and maintenance on all equipment-Used internal software to assist students and faculty in checking out equipment-Knowledgable in post-production software and video editing