Marcy L. Email & Phone Number

Carlsbad, Ca

Proactive and dedicated Customer Service / Sales Support Lead in the Dental Implant and Dental Allograft Industry. Excellent skills in company leadership specializing in supervisory and managerial techniques. Able to complete and organize daily tasks in order to meet company requirements and the ability to work with frequent interruptions and changes in priorities. Strong verbal and written communications skills with internal and external customers.

San Diego, Ca

Administrative assistant to HR Department at the Headquarters office. Assisted with staffing payroll, generate paperwork to obtain visas and passports, ordered all office supplies. Assist the purchasing department with misc. purchase requisitions and filing. Assist the accounting department with misc. filing and project identifications.

Carlsbad, Ca

Data Entry, alphanumeric & 10 key. Entered daily results into patient charts for cancer research trials.

Carlsbad, Ca

Answered incoming calls regarding FDA approved medical device. Entered orders for large drugstores and wholesaler stores. Administered the EDI system for all incoming orders. Assisted the sales manager and quality assurance department with discrepancies and generating / updating department ISO procedures.

San Diego, Ca

Order entry, first point of contact for customer. Administrate / generate customer and distributor orders for large manufacturing companies within USA and Latin America. Administrate customer custom parts, inventory, forecasting, documentation and delivery times. Worked closely with outside sales reps. as well as with the outside company buyers on new projects, research, contract negotiations and new pricing. Worked with out manufacturing divisions over seas to assure customer quality and dead lines. Generated daily and weekly reports for Rohm and customer awareness on deadlines and possible back orders. Issued RMA's and worked closely with engineers to determine the root problem in order to generate discrepancy reports and follow up with customer. Assisted accounting on credit and misc. accounting issues, Traveled to customer sites on frequent basis to continue a good working relationship.

Oceanside, Ca

Administrate customer orders from formulation to shipping. Generate packing specs, purchase orders confirmations and purchase requisitions for outside packagers / distributors. Main point of contact for customers and freight companies. Assisted in forecasting orders, administrating customers in house raw material and labels. Coordinate domestic and international shipping with large freight companies as well as sea freight couriers. Frequently arranged for special testing with outside pharmaceutical testing labs to assure top quality of product. Generated report on a daily basis for production meetings as well as for the controller for billing purposes. Worked closely with the production manager on a daily basis to assure we met deadlines and discuss forecasting.

Carlsbad, Ca

International Customer Service / Sales order Entry, first level technical support, Jr. purchasing. Maintained customer service, engineering and warranty documentation in ISO 9001 procedure. Main point of contact to the customer for repair and misc. issues. Customer satisfaction coordinator. International / Domestic travel arrangements, international

General Studies

International Business Administration