Greg Reeser Email & Phone Number

Seattle, WA, US

Projects and services range from designing from conception to delivery e-commerce sites, online education modules and websites, and conducting research in healthcare tech. If you'd like learn more or see my portfolio, let's get in touch!Serving clients across the country from Seattle to Tampa Bay to Maryland.

After nearly five years at a healthcare startup I recognized it was time for a sabbatical. During this time I got engaged and married, traveled, and dove head first into making a career change from customer success to ux design. I earned a professional certificate and started my own business as a freelance designer.

New York, NY, US

Led research to understand user drop-off and enhance conversion rates. Created journey maps and sankey diagrams to demonstrate extent of user pain points and identified user actions indicating highest risk of leading to user drop-offLed monthly exploratory and evaluative research (interviews, usability studies, A/B testing) for the patient platform with 3.

New York, NY, US

Executed contract deliverables and acted as frontline daily operator deepening client relationships. Responsible for securing ~$10 million in CARRDrove client pilots to meet SLAs and expand contract scope. Defined and reported on quant and qual outcomes. Developed visuals for clients and internal stakeholders to conceptualize new workflows, data insights.

New York, NY, US

Analyzed user feedback and behavior to discover opportunities for product and service improvements. Examples include: improved practice management features, more inclusive language and options for gender identity, and adding multiple MHPs to a patient’s profile to reflect real world careteam coordinationPlanned and oversaw development of pilots to expand.

New York, NY, US

Designed customer support service experience from end-to-end and formalized support guides at scale for national coverageDeveloped internal tools and product features resulting in more proactive notifications for service disruptions, troubleshooting, and acct mgmt toolsDefined the User Support experience through standardization of email templates and.

New York, NY, US

New York, NY, US

-Market Team achieved 123% growth of signed up Primary Care Providers, a 10% growth in active Provider Users, and a 131% growth in patient referrals-Implemented and led partnerships with six health systems in WA; contributes to 50-65% of total referral volume-Successfully launched High Risk Patient program in Seattle, leading to a ~$500,000 increase in.

Tacoma, Washington, US

-Care Management: conducted medical assessments for prospective clients, generated care plans, oversaw client transition into care program, performed QA visits, addressed client concerns, and resolved invoice disputes. -Managed a team of care providers for each client. -Assisted the office by answering phones, directing calls, greeting guests, and.

-Pioneered the expansion of sales by creating and managing commercial accounts as well as cultivating relationships with local businesses and customers.-Managed the tasting room, created a “destination,” organized and hosted all private events.-Managed and tracked product inventory of 1,000 wine cases.-Managed and promoted two wine clubs (Est. in 2003) of.

Tacoma, WA, US

-First responder to medical, suicide, disorderly, and criminal calls.-Patrolled Campus grounds, searched and secured buildings, provided escorts-Interacted with local emergency response (Fire Department, Law Enforcement, Paramedic)-Operated as a member of security-and-safety unit and alone.

-Led client consultations and devised cost-effective marketing strategies for local businesses.-Project Management: delegated responsibilities to team managers, assessed project progress via weekly team meetings and cultivated team culture.

Master'S Degree, Human-Computer Interaction And Design

Bachelor Of Arts (Ba), Classical And Ancient Studies