Greeshma Chandran Email & Phone Number

Bengaluru, Karnataka, India

Paris, Île-de-France, France

Conducted benchmark analysis of banks and institutional investors in Europe, Asia, and USA to study client engagement approach, sustainability services, and offerings for family office and UHNI segment. Suggested best practices and initiatives for sustainable investments and impact creation for BNP Paribas WM clients through market research and feasibility.

London, England, United Kingdom

• Delivered a full B2B Offering Launch Strategy for Bloss, with a focus on the UK, European, UAE, and North American markets. Bloss app is a health tech platform wherein users can engage with experts on the platform and.
• Provided strategic recommendations including growth opportunities, Value proposition, Competitive positioning of bloss app, sales, and marketing strategy, UK and European markets prioritization matrix, and a strong.

Chennai, Tamil Nadu, India

• Executed and led two process re-engineering projects as operations lead with BCG (External Consultant), resulting in significant cost savings and enhanced operational efficiency. In addition, actively contributed to.
• Analysed and documented the business requirements for building new systems in line with business strategy, taking into account the latest technological solutions adopted by the industry and thereby improving sales.
• Streamlined existing processes by introducing LEAN principles and eliminating redundant work processes, promoting a culture of First Time Right, and enhancing overall process quality using strong organizational skills.
• Conducted thorough testing of the software solution and collaborated closely with vendors to resolve identified bugs and launch the software successfully.
• Facilitated the training of the field sales and processing teams on the new software, ensuring effective adoption and utilization of the tool to drive business results.

Chennai, Tamil Nadu, India

• Oversaw country-level operations for the home loans business, managing the entire customer journey from KYC verification and credit risk assessment to loan documentation, legal scrutiny, registration of repayment.
• Led a team of 50 members responsible for managing end-to-end loan operations for around 1500 new customers every month and a customer portfolio of 25000 customers.
• Developed and implemented a highly effective paperless loan disbursement process that was particularly beneficial during pandemic-induced lockdowns, resulting in cost savings of up to 4 million Euros per year in.
• Established standard operating procedures and policies for home loans, ensuring consistency and quality across all operations.
• Designed and implemented a system to comply with new government regulations and corporate governance guidelines, including reporting suspicious transactions and cash transactions to the financial intelligence unit of.
• Created and implemented risk frameworks and metrics for operations processes across all businesses, monitoring risk metrics and reporting threshold breaches to management with an action plan.

Chennai Area, India

• Managed and led a 25-member team responsible for back office operations for Mortgage loans and Business loans at the country level, handling the monthly new business of around 500 million euros for 1000 customers and.
• Implemented an innovative B2B payment processing system that reduced processing time from 2 days to 1 hour, resulting in significant cost savings of up to 2 million Euros per year in stationery and dispatch costs.
• Collaborated as part of the design team to develop a customer web portal and mobile application for acquiring and processing mortgage loans and business loans in 2015 and 2016.
• Monitored financial and operational risk metrics monthly, and accounted for unrealized and unaccounted credit to the tune of 2.78 million Euros and 0.6 million Euros (avg), respectively.
• Coordinated with external/statutory and internal auditors to resolve audit queries and ensure compliance and binding to operational controls. Spearheaded process automation initiatives that resulted in a 133% increase.
• Developed agenda and content on portfolio quality and growth to present to the board of directors.

Chennai, Tamil Nadu, India

• Managed a 5-member team and oversaw branch operations, achieving monthly business volumes of up to 2.8 million euros and consistently maintaining high levels of productivity, TAT, and scores against quality checks.
• Implemented strategies to enhance portfolio quality and minimize errors, reducing the error/query percentage from 25% to less than 2%.
• Drove a significant improvement in grievance and complaint resolution, increasing the percentage from 80% to 97% through effective management of the team and resources.
• Championed the conceptualization and implementation of CRM software in 2012, providing customers with online tracking and transparent resolution of requests/complaints.
• As the leader of the cross-sell operations team, facilitated policy conversion of insurance products bundled with vehicle loans and mortgage loans on a Pan-India level.Collaborated with channel partners to resolve.

Master Of Business Administration - Mba, Business Administration And Management, General, 3.7/4

Master Of Business Administration (Mba), Marketing And Systems

Bachelor Of Science - Bs

Wcc, Nagercoil

Education record