Greeshma Pg Email and Phone Number

Working on a complex application used by HCP office users and Practitioners for getting the patient onboarded into Abbvie drugs like Humira, Skyrizi, and Rinvoq.• Proactively identified and assisted the Business in prioritizing opportunities to streamline business and system processes and serve as a liaison between Operations and IT to assist, gather and document business requirements needed for system modifications, enhancement, and implementations.• Collaborate with the Business in elicitation, analysis, and decomposing of the business requirements. into user stories.• Supporting business users during acceptance testing, production migration, and post-go-live support.• Owned and created deliverables, including BRDs, Fuctional requirement documents, Use cases, and UAT scripts• Foster a collaborative relationship with sponsors, business, and IT . Identified opportunities for improvement by streamlining processes, reducing costs, or realigning strategies to better capture available opportunities.• Work with external vendors like Madpow to finalize mockups for the application UI changes• Document the application enhancement and new features for every release and send it for Medical and Regulatory approval.

• Produced creative assets for delivery across variety of mediums and formats, including all major social platforms.• Creating technical documentation for Bizzflo CRM software.• Meet with customer representatives to establish technical specifications.• Ensure technical verbiage is easy to understand by the end users• Creating content for customer websites.• Create training resources and how to documents.• Develop on-line help screens.• Review and maintain knowledge base documentations on aregular basis.• Work with the customer in creating marketing newsletters.• Taking care of the customer's PCI Compliance and finishing it ontime.

• Developed and created documents for the different processes in ORACLE, GFIC (Global Finance Information Center) on Oracle tool called Tutor.• Worked closely with the SME’s to gather and collect the data.• Prepared online trainings for the different processes on Oracle tool Called UPK(User Productivity Kit).• Conducted training sessions for the new employees on 'Desk Manual Awarness'.

• Draft, review, and edit communication materials for targeted audiences using appropriate media utilizing MS Word, PowerPoint and, as appropriate.• Streamlining the internal and external communication channel.

• Played key role in senior secondary curriculum defining procedures.• Took up the key responsibilities of a class facilitator and subject facilitator along with close monitoring of students progress and providing assistance in areas of improvement.• Kept a close teacher-parent relationship via home PTM's ,school PTM”s and through almanacs.• Collectively worked with other facilitators in designing and implementing the syllabus to the pupil via power points, handouts,worksheets etc. • Was instrumental in designing lesson plans for grade 11.• Completing the basic administrative duties of grade 10 like their portfolios,attendance,etc• Took part in two days workshop conducted for English teachers of grade 10, CBSE.• Master of Ceremony for the first Mini Sports day conducted in school.•In charge of 'English week ' which comes once in an academic year to celebrate and enlighten people more on english and its different genere.•Played a key role as a mentor to the new pupil in nurturing and streamlining their thoughts

• Collaborated with students to publish monthly class magazines and was widely recognized by the Principal and staff.• In-charge of the English proficiency development Cell, this helped students better their speaking skills.• Identified the students lacking in English speaking and writing skills and gave them special classes after school and brought them to a comfort level. This move got me special recognition from the principal.