Greg Doran Email & Phone Number

Katy, Texas, Us

New York, Ny, Us

New York, Ny, Us

Westlake Village, California, Us

Recruited to improve sales and gross profit performance, conversion, store execution, customer service/engagement, costs, productivity and employee engagement for 130+ large format stores with $1.8B in sales. Contributed as member of the executive committee providing overall vision and strategic direction. Led 12 direct reports with up to 9000 team members. Instilled a culture of business ownership and accountability. Key contributions: Improved EBITDA and all identified KPI areas (NPS, average transaction, etc.); increased GM % by 30 bps; transformed ecommerce process, reduced order fill time 80% and increased sales 125%; ignited CRM results through low-cost digital marketing/communication; led technology exploration efforts to optimize productivity, efficiency and cost reductions.

Englewood, Co, Us

Transformed selling culture and operational performance in region with $900M+ sales, 15 direct reports and 5000+ team members in up to 130 stores across 12 states and Puerto Rico. Conducted thorough SWOT assessment; identified gaps in business performance to change, update and evolve while leveraging current business strengths; collaborated on solutions; formulated a strategic plan across all stores. Cultivated a culture of ownership and accountability that promoted “success with honor” and fueled innovation and performance across many business disciplines in the territory and company.Strategic initiatives with enterprise-wide impact: Invited by CEO to lead organization-wide transformation team that identified multimillions in potential cost savings and productivity improvement; spearheaded store of the future and market transformation; navigated concurrent remodel and rebranding of 16 stores in South Florida; improved market share 4% in first 90 days, improved customer service metrics and average transaction; reduced staff turnover to lowest among leadership and team members over 2 years. Assembled and led Leadership Council and store leadership roundtables.Additional contributions region-wide: Took region from last to #1 in overall KPI performance in <3 months and sustained ranking 4 consecutive years; motivated team to deliver top customer service scores 4 straight years for the first time in company history; increased sales, profitability and customer service scores 6%+ with 4% improvement in conversion rate; improved sell-through 40%, margin 35% and shrink from last to #1.

Midvale, Utah, Us

In a new field role as one of only 2 leaders hired from prior employer during liquidation, spearheaded strategic initiatives in Texas and Arkansas markets, impacting as many as 85 stores. Led 15 direct reports and 16 indirect. Developed, won approval for and executed strategy to improve store experience/engagement and exploit key item opportunities. Key contributions: Achieved highest comp sales performance increase in territory; increased average transaction; elevated customer service from last in territory to 1st out of 67 territories; reduced aged inventory 60%+ with a 250-bps margin improvement; posted best-in-company shrink metric; grew bridal registration 112%; improved productivity 30%.

Us

Promoted to turn around company’s largest territory in service, sales, KPI metrics and succession planning. Managed $800M+ sales budget, 14 direct reports and 1400 team members. Created and executed strategic plan to address customer experience, merchandise assortment and allocations, key item intensification and store presentation. Laid groundwork for Guest First Culture rolled out company-wide, and introduced a continuous learning and innovation process. Key contributions: Led team to deliver top sales performance 4 consecutive years with 11% compounded growth despite challenging macro-economic conditions; produced 8 of the top 9 district sales performances company-wide; achieved #1 guest service performance 5 consecutive years; turnover fell 38% and new leader retention improved to 87% in first 2 years; innovated and executed best new store opening in company history; beat aggressive sales plan by more than $300K for opening weekend; reduced shrink.

Us

Promoted from DM to influence 500+ stores and $3.4B in sales; direct accountability for 250 stores in Western U.S. and Canada. Led organizational transformation, shifting team from centralized merchant structure to a field/market driven replenishment and fulfillment process. Championed, piloted and rolled out merchandising/allocation transformation producing 11%+ comp.

Minneapolis, Mn, Us

St Louis, Missouri, Us

Bachelor Of Arts - Ba, Liberal Arts And Sciences/Liberal Studies

Undergraduate Studies

Leadership Excellence Program