Lead and inspire the Sales & Distribution Multi-channel Product/Platform Solutions team with key accountabilities for Product Management delivering CRM systems, quoting & enrollment, contact center solutions, agent portals, AI and NLP products Lead ways of working transformation from waterfall to SafeAgile and moving from project to product methodologies creating increase speed and delivery of critical solutions serving sales agents Guide technology roadmaps and product strategy sessions in support of enterprise strategies. Led a team of product managers and cross-functional teams to develop and execute product roadmaps, resulting in specific achievements, such as revenue growth, market share increase, or successful product launches]. Drive the product strategy and vision, collaborating with stakeholders to define product requirements, prioritize features, and align with business goals. Conducted market research and competitive analysis to identify market trends, customer needs, and opportunities for product differentiation and innovation Worked closely with marketing teams to develop go-to-market strategies, product positioning, pricing, and marketing collateral to drive product awareness, adoption, and revenue growth.

Designed and worked with internal client executive sponsors, key stakeholders, and other Digital Technology leaders to create a successful Global Business CRM Center of Excellence utilizing Salesforce, Microsoft Dynamics 365 and other digital based solutions. Internalize and develop a strong understanding of key priorities and business, process and system requirements and develop service offerings and comprehensive digital solutions to address their needs and delivering product & technology solutions for enterprise business units Concurrently manage multiple, strategic Sales & Service offerings for UTC. Directed all aspects of client engagement including overall program initiation, program management, internal business development, business case evaluation and prioritization, site visits, discovery and user researchDevelop and manage global teams, partnering with the businesses and Digital Technology leadership to formulate opportunities and communicate associated resourcing and funding needs in a proactive fashionIntroduce innovative new technology products and services by analyzing requirements, preparing return-on-investment analyses and establishing time schedules with technical members of the excellence centerEnsure that requisite data and process changes are implemented in accordance with overall project objectives and timelines, recognizing key risk areas for specific implementationsPartner with the UTC businesses and Digital Technology representatives to define the strategic vision for application environments that meet business needsServe as a thought-leader in Digital Technology, helping to align with global standards and forward-looking technology trends

Lead the development of an annual IT Plan, delineating strategic and operational objectives, high-level descriptions of one-time projects, and operating and capital expenditure budgetsSuccessfully guided and lead organization deploying several Cloud Based initiatives resulting in significant cost savings and system consolidations. Guide corporate IT strategy related to selection and implementation of new CRM Systems, ERP transformation and field service system consisting of scheduling and routing and configuring, pricing and quoting solutions Created Mobile Development team to design & develop industry based life safety mobile solutions for field service Manage day-to-day IT operations, including maintaining effective communications with internal clients and top-level executives.Assist President and Executive VP with the implementation of new business processes or initiatives for new branchesManage existing IT staff, and hire additional staff resources, as requiredGuide the development of staff members, including setting objectives, coaching, delivering performance reviews, and advising management on compensation.Perform business process and systems analysis to identify opportunities where IT can be used to enhance business performancePlan, design, develop and implement technology infrastructure to meet demanding business needs (including uptime, response time, and security requirements).Plan, design, develop and implement IT transition for all acquired companies.Develop detailed project plans to take advantage of IT opportunities.Negotiate IT contracts, and manage third-party vendorsDirect PMO office on IT initiativesProvide periodic presentations and management reports to Executive Management and Company ownersDevelop and implement IT policies and procedures (security, disaster, recovery/business resumption, chance management etc).

Lead the development of an annual IT Plan, delineating strategic and operational objectives, high-level descriptions of one-time projects, and operating and capital expenditure budgetsManage day-to-day IT operations, including maintaining effective communications with internal clients and top-level executives.Assist COO with the implementation of new business processes or initiatives for new practicesAssist with coordination efforts between practices and Employer Health ProgramManage existing IT staff, and hire additional staff resources, as requiredGuide the development of staff members, including setting objectives, coaching, delivering performance reviews, and advising management on compensation.Perform business process and systems analysis to identify opportunities where IT can be used to enhance business performancePlan, design, develop and implement technology infrastructure to meet demanding business needs (including uptime, response time, and security requirements).Plan, design, develop and implement IT transition for all acquired companies.Develop detailed project plans to take advantage of IT opportunities.Negotiate IT contracts, and manage third-party vendorsDirect Project Managers on IT initiativesProvide periodic presentations and management reports to Executive Management and Board of Directors Develop and implement IT policies and procedures (security, disaster, recovery/business resumption, chance management etc).Provide hands-on support (as required) and manage outside contractors engaged to support accelerated IT environment, which includes: EHR/EMR/Practice Management (Allscripts and EPIC Enterprise PM and EMR), (Orchard Lab systems)(Microsoft Dynamics) for Accounting, financial reporting, and payroll, data center operations; virtualized infrastructure (VMware ESX and VMware View); Citrix Presentation environment , local and wide area networking; and VOIP

Directed and manage staffing, budgeting, and all IT operational functions for 1500 bed hospital IS department.Lead enterprise IT solutions in alignment with company mission and goals.Directed teams on delivery of corporate systems following JCAHO guidelines.Managed and lead project teams on delivery of clinical, business, and patient financial services systems for new for-profit hospital facilities. Direct and lead all IT initiatives related to construction of two new hospital facilities.Managed projects related to hospital and clinic initiatives for suburban hospital expansion (i.e. EMR, CPOE, and PPID Cerner Systems)Reported directly to CIO of hospital on all initiatives and program deliverables.Managed all vendor contracting, resource planning and IT deliverables.Directed PMO activities for corporate wide processes and procedures.Controlled Master IT budget more than 24 million dollars. Directed teams associated with Cerner Millennium solutions, biometrics, and VOIP.Participated and began implementing ITIL frameworks for all suburban initiatives.