• Managed multiple multi-million dollar implementations to ensure projects stayed on-time and on-budget. • Regularly communicated with customer executive leadership to ensure happiness and make sure we resolved issues in a timely manner.• Oversaw and managed a team of over 40 to ensure a successful implementation.• Facilitated and helped coordinate remote staff program.• Oversaw and improved company-wide escalation process reporting directly to executive leadership. Designed and oversaw implementation of new development and procedures to better understand issue causes and track resolution progress. Reviewed escalations to ensure we effectively resolved problems.• Wrote and edited monthly project reports, as well as effectively escalated issues to executive leadership.• Suggested new programs and initiatives to senior executives improve customer success.• Fostered a positive relationship with the customer and their team.• Managed and assisted with the financial stabilization of customers that were failing to meeting financial goals.• Provided positive and constructive assessments for project team members and coworkers. Mentored new employees to ensure their success.• Managed customer improvement and success process that ensured customers were using functionality in the most efficient way. Worked with hospital leadership to adopt new workflows and functionality.• Organized and improved company-wide project review process that collected data for all implementations.• Created a company-wide faxing implementation plan to ensure the successfully implementation.• Coordinated a semi-annual conference of nearly 500 attendees.• Coordinated project wide testing for multiple installs ensuring organizations were ready to successfully go live. • Provided recommendations to customers to ensure they are releasing the necessary clinical information.• Conducted interviews to assess potential employees and provide hiring recommendations.

• Researched, wrote and edited bench memoranda on criminal and civil cases. • Reviewed appellate briefs and evidentiary records. • Drafted orders and opinions involving foreclosure, sexual assault, statute of limitations, Eighth Amendment and First Amendment issues. • Edited draft orders and opinions. • Reviewed motions and drafted memoranda on the issues presented and provided a recommended disposition.

• Wrote memoranda on judicial recusal, judicial education and current issues facing state courts. • Edited grant proposals and state judicial campaign oversight committee websites. • Researched and wrote about federal and state case law that would change judicial recusal standards.• Analyzed judicial recusal laws.

• Researched scholarly articles and statutory history of American and European immigration law for journal articles on theories behind immigration law.

• Interviewed witnesses, victims and law enforcement officials in misdemeanor DUI, shoplifting and drug possession cases. • Organized files in preparation for trials.

• Developed curriculum for Constitution Day for local public schools and taught in high schools.