Greg Allmon Email & Phone Number

• Maintain knowledge of products and services to provide direction and respond to escalated issues.• Using Microsoft office to ensure everyone on the team is trained with tools, knowledge and resources to handle claims cases, inquiries and customer interactions. • Using spreadsheets to identify, analyze, recommended and implement process improvements in functional areas.• Compiled daily and weekly word document reports of progress and areas of improvement to ensure team achieves specific key performance indicators. • Provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce.• Provide effective claims operations and delivery to key stakeholders, • Guiding team to meet overall productivity standards while driving accurate and timely processing activities and increased productivity to team average 95% open to close ratio.• Reviewed and processed daily invoices for a team of 25 members.

Dallas, Texas, United States

• Managed over 200 claims. Verified relative information related to claim and confirmed the facts of loss.• Assessed policy coverage and guidelines for claim review.• Utilized spreadsheets to organize and process claims to closure, identify areas of improvement, and made corrections.• Reviewed general loss reports, photos and estimates and contacted adjusters to make claim adjustments or collaborated claims as needed per carrier guidelines.• Finalized claims and submitted the appropriate documents for payments, invoicing and conclusion/closure.

Dallas, Texas, United States

 Managed over 300 insurance claims and supplement for LIGA, contacted the insured, verified, and explained coverage, identifying the facts of loss, and schedule. appointments.  Investigated residential and commercial losses in a variety of settings, such as retail establishments, manufacturing sites, governmental facilities, clinic, and hospitals that are related to catastrophic weather and fire.  Explained coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements. Worked with and coordinated several vendor services such as contractors, emergency repair, cleaning services and various replacement services. Ensured that proper file documentation is collected and maintained, including all records of correspondence and telephone conversations. Investigated claims and directed the activities of outside adjusters and investigators. Issued denial of benefits letters when appropriate. Issued Payments for initial loss and reconciled estimate for additional damages. Processed attorney represented claims files. Reviewed and processed supplement claims.

Dallas, Texas, United States

 Managed 200 insurance claims, contacted the insured, verified and explained coverages, identifying the facts of loss, and schedule appointments.  Investigated residential and commercial losses in a variety of settings, such as retail establishments, manufacturing sites, governmental facilities, clinics, and hospitals that are related to catastrophic weather and fire.  Explained coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements. Worked with and coordinated several vendor services such as contractors, emergency repair, cleaning services and various replacement services. Ensured that proper file documentation is collected and maintained, including all records of correspondence and telephone conversations. Investigated claims and directed the activities of outside adjusters and investigators. Issued denial of benefits letters when appropriate. Issued Payments for initial loss and reconciled estimate for additional damages. Processed attorney represented claims files. Reviewed and responded to Department of Insurance complaint letters.