Greg Almquist Email & Phone Number

Omaha, Ne, Us

Greater Omaha Area

Ensure technicians have access to accurate information to perform their assigned jobs properly.Route technicians to service appointments in an effective and effective manner.Train new employees to be productive members of the Communications Center team.Prioritize duties to ensure all jobs are completed daily both in the field and in the Communication Center.Provide technicians support using telephone, instant messenger, and e-mail in a knowledgeable and courteous manner.assist in the implementation of new procedures for example fine tuning the Service Call Reduction Team to produce an effective group producing a significant increase in the number of service calls not needing to be performed.Disseminate new information and procedures to co-workers and teach them any items they do not understand.

Managed daily operation of computer business building a profitable service oriented corporation with customers world-wide.Performed all human resources duties including interviewing, hiring, coaching, disciplinary action, and termination when warranted.Calculated and negotiated payroll with employees and distributed pay checks.Supervised employees and implemented work schedules.Approved all accounts receivables and payables and issued payments to vendors.Assisted computer technicians when required by work-load.Provided excellent customer service to individuals in need of computer assistance.