• Frequently lead cross functional or department level projects that are improving business processes by using the IFS ERP or having custom software developed. • Create and manage IT budget and strategic planning related to information systems.• Lead a team of four people that include both IT Business Analysts and Programmer Analysts. • Perform 1-on1 meetings with team members proving professional guidance, performance reviews, wage reviews, and work prioritization discussions.• As project manager led the organization through an on-time and under budget ERP Upgrade that occurred during a pandemic and was an upgrade of a 7-year-old version of the ERP.• Organize, prioritize, and assign the IS Team’s work content that includes help desk, software administration, projects, and corporate initiative related work.• Work with executive leadership to create strategic goals and to align IS Team resources with the needs of the organization. • Lead a project to implement business processes and a service and preventative maintenance ERP module for a new business unit.• Developed a Service Request application using C# that greatly increased the efficiency of finding the customer’s equipment and creating a service request.• Defined and performed an Oracle database migration and upgrade from version 11g to 19c. • Document new or modifications to business processes by creating work instructions that often are used as guidance when leading training sessions.

• Define what tools and document standards that are used by other programmers when creating solutions. • The database administrator of Oracle 10G and Microsoft SQL Server databases. • Earned an Oracle Certified Professional– 11G Database Administration certification.• Responsible for all database backup and recovery processes and procedures.• Project manager of an ERP upgrade that was 7 months of duration and included process improvements in all areas of the organization. • Mentored less experienced Programmer Analysts.

• Organized how the IT department manages work by implementing a help desk software solution.• Provide user support for hardware, software, and business processes.• Led meetings to discuss opportunities for using the ERP to improve quality of work. • Complex query, procedure, and package creation with PL/SQL and Transact-SQL.• Develop solutions with VB.NET that greatly improve the organization’s efficiency and data quality.• Analyze current business processes for improvement opportunities.• ERP Administrator responsible for the software and servers to run IFS Applications.• Technical Lead of an implementation of an ERP software called IFS.• Develop Crystal Reports using self-developed Oracle packages and procedures as the information source.• Create technical and functional documentation for the ERP.• VBA programming to create mature Excel spreadsheets and dashboards for information analysis.

• Managed help desk’s personnel and their task prioritizations. • Received, prioritized, documented, and actively resolved end users help requests.• Developed and led training events to teach users about the organization’s self-developed software.• Troubleshoot application errors by reviewing code and providing specifications for remedying issues.• Compose SYBASE Transact-SQL procedures for report building and transactions used in ERP application.• Monitored EDI transmissions and customer compliance feedback to repair data and supporting procedures to ensure high EDI compliance percentage.• Worked with customer’s IT personal to define and create new EDI communications.• Responsible for budgeting and strategies related for desktop computers, phones, and other user devices.

• Influenced the revenue process by financially approving, processing, and billing orders.• Developed and maintained Access databases that are essential to Finance’s business processes.• Created and supported Visual Basic programs to automate data entry into CRM and SAP ERP system.• Composed Crystal Reports and Access Reports to be used for customer correspondence.• Communicated directly with customers to resolve financial inquiries and disputes.• Managed and analyzed projects to ensure organization performed revenue recognition tasks in a timely manner that allowed for maximized profitability.• Made sales calls to veterinary professionals about computer hardware upgrade recommendations.

• Supported SCO Unix, Windows 95/98, NT/2000, and XP operating systems.• Develop and maintain database applications with SQL Server, TSQL, Visual Basic, and Crystal Reports.• Performed PC and printer installations, troubleshooting, hardware maintenance and repair.