Greg Andrews Email & Phone Number

Palo Alto, Ca, Us

Senior manager of multiple Mission-Critical assets within HP eCommerce Services organization, as well as the 28 team members of those platforms. Managed and mentored the team for the design, development, execution, operations and compliance of the platforms within my scope. • Payment Gateway Services (PGS) Platform: the payment and fraud screening platform utilized by HP eCommerce systems worldwide for real time payment acceptance, tokenization, processing, reconciliation and transactional fraud screening of multi-billion-dollar revenue streams. On-time execution, attention to details, and focus on the customer, combined with operational excellence allowed the platform to service hundred of millions of transactions, processing multi-billion-dollar revenue streams annually, while saving the company tens of millions of dollars in fraud and fees.• Cross-functional and pan-HP collaboration, planning and design of payment, operational and automated payment reconciliation capabilities to meet the needs of 13 separate business organizations with unique customer segments and requirements. Developed and deployed capabilities to serve high volume / low dollar; low volume / high dollar transactions in addition to single order, multi-order, and subscription / recurring transactional models and revenue streams.• PCI Compliance for not only my payment and fraud systems, but enablement of PCI compliance for other HP key systems that depend on the PGS platform and payment capabilities. These activities reduced the scope and cost of PCI for HP globally.• Take Back and Device Recovery Services: A core platform behind HP’s sustainability programs in conjunction with HP partners and resellers.• Content Deliver (CDN) and Website security: Website performance, security and content delivery network and mass download capabilities

Palo Alto, Ca, Us

Managed the team responsible for the global, go-forward payment processing and fraud management systems. The responsibilities here include the overall design, systems and infrastructure/architecture, development and implementation of these systems. Other responsibilities include cross-company collaboration with the appropriate business teams for financial process re-engineering. • The payment systems that I and my team have built: Payment Gateway Services (PGS), Risk Management Server (RMS) and Fraud Queue Manager (FQM) are responsible for processing over $500M annually, worldwide. These systems have a Utility Patent pending and have also been granted defensive publications.• Cross-functional teamwork with both Compaq and HP Treasury and Global Procurement to define, analyze and review global contracts with payment service providers, financial institutions and 3rd party validation services.• Other responsibilities have included: Design of the NextGen eCommerce payment transaction engine, including Processing of various methods of payments (credit cards, checks, purchase orders, bank transfers, direct debit, private branded gift cards, etc.), Fraud protection, risk assessment, Global tax and freight calculation, Global master merchant processor selection process as well as application security design• Architecture, design, development and implementation of a new eCommerce site for Compaq Canada• Architecture, design and business process validation for multiple extranet programs within Compaq that targeted the small/medium business segment as well as the major accounts segments, as they attempted to be competitive with Dell’s Premier Pages.• Served as Technical eCommerce Analyst for the Mergers and Acquisitions team of eCommerce-based companies that Compaq has purchased (AltaVista, Shopping.com, Zip2, etc.)

Palo Alto, Ca, Us

Spearheaded the design, development and implementation of the Compaq AtHome store, the first eCommerce platform for Compaq. • Performed rapid prototyping with NetDynamics, then later converted the protype platform to a Microsoft ASP/IIS based system. • Completed the transformation ahead of schedule, then pivoted the ASP/IIS platform to run on top of Microsoft Commerce Server v3.0 to bring the site in-house for the consumer group. • Collaborated with the SAP team to design, develop and integrate into the backend SAP ERP and OMS platform as well as other legacy systems via remote APIs and EDI services, with ties to external fulfillment vendors via FTP feeds. • Architected, designed, developed and implemented an all-new data structure and schema to allow for mass scalability, new data modeling and categorization, and Configure to Order (CTO) capabilities. This allowed for the creation of the first Compaq AtHome Configurator, allowing customers to custom configure systems to order from the website.

Round Rock, Texas, Us

Premier Pages ( http://www.dell.com/premier ) – dynamic, database driven custom versions of www.dell.com for Dell’s top U.S. and International customers:• Project concept, planning, management and documentation• Project deployment (interface design, content design and conversion and security)• Project coding and programming of interactive content management database• End user training (planning, documentation and training of content administrators)• Interface with other Dell International Business Units to create International Premier Pages.• Develop online reporting system to provide Premier Page customers with current sales and order reports.

Round Rock, Texas, Us

• Developed and implemented AE Connect, a remote user dial up network connection system to service Dell’s remote field sales force. This system includes connections to the internal network and Internet via a single 1-800 number. This system today supports in excess of 2800 users in the US alone and has been expanded for use internationally including Canada, Mexico, Malaysia, Japan and Europe.• Assisted in development and testing of Dell Multimedia Works v2.5, an interactive CD based sales tools for the Dell remote field sales force.• Developed an Intranet site specifically for the Dell remote sales force. The interactivity built into the new Field Sales site replaced the Dell Multimedia Works CD project. Site included online and downloadable presentations, reports, system updates, market and industry news, etc.• Co-Administrator of the Intranet servers for Dell, including hardware and software maintenance and reporting.

Round Rock, Texas, Us

Major Accounts Marketing, Electronic Communications• Developed, deployed and maintained Field Force Automation programs including asset management and end user training and support for hardware and software.• Assisted in development and testing of Dell Multimedia Works v2.0, an interactive CD based sales tools for the Dell remote field sales force.• System Administrator for the Dell Partner BBS, a dial up Bulletin Board Service for Dell’s Reseller Channel to provide online sales, current pricing and configuration information.• Information delivery research and development

Round Rock, Texas, Us

DellWare Sales Operations• Internal sales help desk for technical information of software and peripherals.• Sales team and new hire training on software and peripherals, specializing in Multimedia hardware and software.

Round Rock, Texas, Us

Dell Direct Sales, Small Business Division • Sales of Dell Computers to personal and small business users.• Inbound and outbound call management using ASPECT and Northern Telcom phone systems.• Account Management

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General