Greg Armstrong Email and Phone Number

Accountable to drive cost effective, flexible, IT solutions through global delivery service providers, intercompany partnerships, local service providers, and product vendors. By partnering with senior leadership and corporate stakeholders the Vendor Management team has direct oversight of the strategy, service delivery performance, and compliance.- Strategic Planning - Service Delivery, Governance, and Performance- Financial Planning and Budget/Forecast Governance- 3rd Party Risk, Due Diligence, Audit, and Assessments- Security and Regulatory Controls and Compliance - Vendor/Intercompany Contract Management and Legal Negotiations- Offshore Delivery Center Strategy and Operations- Service and Product Proposals/Capability Assessments/RFx- Procurement of Hardware, Software, and Communication Circuits

Managed a portfolio of global vendors that delivered application development, testing, and infrastructure services. Developed global delivery solutions to align with business objectives. Worked directly with CIO and CTO levels to define strategic plans and delivery requirements. Managed internal stakeholders to execute on risk assessments, contract management, financial oversight, security and regulatory compliance, and overall service delivery governance.

Developed and managed the project/change intake and estimation process for an outsourcing client program. Worked directly with customer to respond to solution requests and managed proposal creation including design, timelines, and resource/cost models. Facilitated client facing presentations to explore solution options and select direction.

Delivered global technology and business process solutions to strategic outsourcing customers. Worked in a variety of roles leading global cross-functional teams. Experienced in infrastructure/data center transition and transformation programs including development of application, database, and automated monitoring solutions. Engaged in pre-sales and deal pursuit projects for large ($100M+) outsourcing and managed service opportunities. Worked with enterprise teams to produce complex, detailed solution designs, cost modelling, and managed project/delivery resources.

This client service role focused on producing the design, coordinating the delivery, and producing the reporting the metrics on internal employee communications and external marketing events.