Greg Armstrong Email & Phone Number

Dallas, Texas, United States

Administer Google Workspace user accounts - creation, suspension, distribution groups, licensing, email/aliases, transferring Google data, Drive, file/folder sharing, GAM scripting, security/threats, two-factor authentication and SSO troubleshooting.Setup and configure EVO Lightspeed POS accounts and permissions.Image and configure computers and peripherals for new users and contractors.Push software, run power shell scripts and diagnostics through Kaseya and LansweeperAdminister Azure AD user accounts, Microsoft 365 administration and software licensingTroubleshoot software, computers, docking stations, printers, scanners, monitors, sound video, headphones. Setup workstations, and peripherals.Install Windows and Mac OS’s, configure/install company software. Create and setup new user accounts, configure Watchguard VPN, Cisco AnyConnect VPN, Kaseya, Trend Micro and Sophos threat security, Microsoft Office, Adobe Creative Cloud Suite.

Perform Active Directory, Office 365, Exchange and Azure administration duties.Administration of Google Workspace admin suite and power shell scripting and GAM.Troubleshoot software, hardware, VPN, printers, sync issues and login issues. Hands on deskside support for corporate office, image, configure and deployment of computers.Troubleshoot routers, switches, and server connections as well as mobile setup and multi-factor authentication. Support Microsoft 10 operating system, and Server 2016 utilities.Utilize Service Now, ServiceDesk ticketing software. GotoAssist and Teamviewer remote tools. Administer Sonic Wall, Sophos security and Global Protect VPN connections.Duties include onboarding, off-boarding, permissions, memberships of user accounts, both in AD and Google Admin Portal. Manage various software licensing in O365 admin.

Responsible for 1st and 2nd level IT support for a global not–for–profit organization and DISYS enterprise network.Supported via phone, email, chat, deskside and remote desktop tools.Supervised 7 other level 1 analysts, 5 in India in previous role.Duties included cloud based support, Google docs, drive, email, workstation and network connection issues, Office 2010/2013, Windows 7 and 8, printers, passwords, mobile devices, malware threats and proprietary web based applications.Utilized Remedy ticketing system.Contributed to our growing knowledge base.Played an integral part of editing, approving and publishing, researching and sharing of the knowledge base articles.Supported DISYS global network, including Cisco phones, VPN, Unity Connection and Unified CM Console, printers, imaging laptops, configuration of existing laptops, Active Directory, Exchange and Outlook email, wireless issues, mobile devices, JIRA ticketing, MS Office and other proprietary software.Licensing renewal and procurement responsibilities as well as logistical management of equipment to be delivered, relocated or maintained at various locations.Administered new user accounts, edited groups and distribution lists, permissions, exchange management, VMware administration, telephony and troubleshot network connectivity issues.

Daily duties included Active Directory administration, various password resets, editing of group memberships, login scripts, Novell iManager editing and verification, troubleshooting remote connections, VPN, and RSA token code management.Responsible for network connectivity within enterprise core domains, switches, printers, remote users, Citrix, Wyse terminals, workstations, laptops and Rumba remote tool.Troubleshot proprietary applications, Microsoft XP and Office 2003/2007, Blackberry, iPad and Android device connections to network, BES, and Exchange Server.Escalated and/or dispatched issue’s for resolution when necessary.Extensively used Service Now call tracking software.Practiced strong ITIL standards.

Technical support of network computers, printers, phone system and all corporate software. Microsoft office, and Outlook particularly, used heavily.Duties also included support and troubleshooting of WiFi connectivity, routers, iPhones, VoIP and video conferencing software and support.Responsible for daily operational support, technology research, implementation, training, and development.Administrator of Citrix client and didactic/clinical software.Responsible for inventory, licensing and documentation of equipment.Setup and installed new software and hardware, including OEM, MS Office, Citrix client, iPhones, Printers, Email, Routers, Switches, WAP’s and Projectors.

A+, Mcp And Itil Certifications

Technical Diploma