Greg Ashauer Email & Phone Number

Appleton, Wisconsin, Us

+Responsible for leading eight full time staff (IT Systems Analysts, Help Desk and Programmer/Analyst) who provide direct support to all county departments and users.+Conducted annual performance appraisals and developed job specific and personal development goals for direct reports. +Managed large enterprise IT projects and coordinated resources to complete project milestones.+Directed resources to meet staffing requirements and provided efficient service for critical requests.+Served as hiring manager to recruit, interview and hire resources.+Ensured staff provided excellent support to all users and departments; directed their portion of annual strategic budget process; and provided recommendations of new/upgraded technologies.+Served as a key decision maker for annual technology focused strategic planning activities.+Developed policies and procedures and training materials.+Collaborated with the IT leadership team and assisted with establishing department and system standards.

+Plan and execute strategic technical plan to best position the company for long term success and increased market share.+Evaluate the organization’s technology use and needs for recommend improvements.+Develop requirements, budgets, and schedules for information systems projects.+Oversee the daily work, mentoring and performance of one full-time IT employee.+Lead and participate in assessments, project planning and represent IT in business meetings.+Champion and lead change management process for IT-related projects.+Ensure the timely completion of complex projects while collaborating with key stakeholders.+Prepare official written Request for Proposal (RFP) documents for engaged vendors intending to bid on specific IT-related projects.+Develop and maintain IT vendor relationships while managing contracts, purchases, renewals and service level agreements.+Develop and maintain an essential disaster recovery plan to support business continuity.+Provide timely support, IT training, and troubleshooting to office, sales and production staff.+Perform essential upgrades for key systems to reduce additional expenses toward consulting and in return increase the company’s bottom line.+Develop and enforce policies, standards, and procedures for system use.

+Function as the subject matter expert in relation to all of the district’s technical systems to include support for six remote locations and nearly 4300 users.+Make technical recommendations to district administrators and implement technical systems in order to meet mandates enforced by the State Department of Instruction.+Provide high level technical support for key infrastructure items to help reduce additional cost associated with engaging external consultants.+Manage the daily activities of the district’s technical team; delegate daily workload to this group based on strength in skill set and ability. +Provide next level support to the team and mentor each individual to achieve personal growth and increased technical attitude. +Supply hands on technical support for the district’s various complex systems which include and are not limited to: servers, network infrastructure, Active Directory database, wireless network, storage systems, VOIP phone system, virtual desktop infrastructure, backup systems, spam and web content filter and various software applications.+Coordinate large scale technical projects with external consultants and communicate effectively with the district’s user community to achieve systems reliability and exceed user expectations.+Perform preventive maintenance on the districts various technical systems to ensure a reliable, secure, and robust computing platform.+Create and supply effective technical documentation for various user groups to ease the transition to newly upgraded features for systems such as Email, remote access, operating systems, and productivity applications.

Kaukauna, Wisconsin, Us

+Troubleshoot hardware, software and network connectivity issues for nearly 400 staff members across seven remote locations and make the necessary repairs to achieve maximum user productivity.+Act as the key liaison between the district and external groups to provide the technology needed for the success of community sponsored events held for the public.+Create technical recommendations to the District Business Manager and assist making accurate and informed decisions for technology related items to attain Board approval.+Provide high level support for significant technical systems such as: servers, surveillance equipment, network infrastructure, backup systems, VOIP phone system, student management database and a duel platform computing environment.

Bachelor’S Degree, Integrative Leadership Studies/Applied Communications

Associate'S Degree, Computer Information Systems-Network Specialist