♦ Evaluating, planning and coordinating infrastructure computing hardware/software upgrades andensuring the reliability and availability of key systems;♦ Identifying computing service opportunities and creatively applying infrastructure computingsolutions and technologies to address client business needs;♦ Researching, evaluating, developing and implementing new infrastructure computing solutions andservices to improve customer service and to reduce costs;♦ Working with… Show more ♦ Evaluating, planning and coordinating infrastructure computing hardware/software upgrades andensuring the reliability and availability of key systems;♦ Identifying computing service opportunities and creatively applying infrastructure computingsolutions and technologies to address client business needs;♦ Researching, evaluating, developing and implementing new infrastructure computing solutions andservices to improve customer service and to reduce costs;♦ Working with internal clients to assess and understand their infrastructure computing requirements;♦ Initiating, scheduling, and coordinating required work activities with internal and external parties;♦ Planning, scheduling, testing, and implementing infrastructure changes including but not limited tocloud based migrations;♦ Developing and maintaining service measurements for computing systems and services;♦ Monitoring performance and capacity planning for infrastructure computing systems and services;♦ Providing prompt support for service requests;♦ Resolving complex networking computing issues;♦ Developing and maintaining configuration documentation and operational procedures for networkservices;♦ Apply, and ensure compliance with all appropriate IT standards (Security, Architecture, ProjectDelivery Methodology);♦ Supporting Level 3 escalations and supporting Enterprise Solutions;♦ Mentoring and training internal resources; and♦ Providing training, technical assistance and support to internal and external clients. Show less

• Automate log backups with shell scripts to push logs from on-premises servers to AWS S3 to meet security policy requirements• Implemented and configured Single Sign-On with Microsoft ADFS to migrate on-premises exchange server to Microsoft Office 365, standardizing the office products for all users. • Resolved LAN connectivity issues, public and private IP assignments, and DNS changes. • Successfully migrated 50% of on-premises servers to AWS. • Document, maintain, and… Show more • Automate log backups with shell scripts to push logs from on-premises servers to AWS S3 to meet security policy requirements• Implemented and configured Single Sign-On with Microsoft ADFS to migrate on-premises exchange server to Microsoft Office 365, standardizing the office products for all users. • Resolved LAN connectivity issues, public and private IP assignments, and DNS changes. • Successfully migrated 50% of on-premises servers to AWS. • Document, maintain, and administer - Disaster Recover Procedures - IT Security Policy - Business Continuity Plan - Procedural documentation• Administer, maintain, and monitored production servers: - 40+ cloud servers on Amazon Web Services - 60+ on-premises servers - 8 virtual hosts with 30 virtual guest servers• Install and configure - GIT and SVN servers - JIRA server - Ansible server - Jenkins Server - Docker - Oracle Database Server - MySQL Database Server - MariaDB Database Server - Computers, operating systems, and software - Network printers - Anti-Virus software• Manage: - Active Directory Users - Cloud users and permissions - LAN, WAN, VLAN and wireless networks - NAS Systems - Linux servers - Firewalls, switches, and network appliances - Active directory - Office 365 - AWS and GCP resources - Intrusion detection system - Avaya Phone system• Daily/Monthly responsibilities - Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware - Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together. - Shell, bash, batch scripts for routine maintenances and procedures - Software and hardware procurement - Facilities control Show less

• Established reputation for prompt and effective responses to service requests from customers, guaranteeing continued operations of workstations and servers. Systematically troubleshoot problems to ensure quick and accurate resolution, collecting high customer satisfaction rating. • Provided telephone support of common office applications and email clients. • Installed, configured and maintained virtual private networks.• Became proficient with the Linux terminal • Consistently… Show more • Established reputation for prompt and effective responses to service requests from customers, guaranteeing continued operations of workstations and servers. Systematically troubleshoot problems to ensure quick and accurate resolution, collecting high customer satisfaction rating. • Provided telephone support of common office applications and email clients. • Installed, configured and maintained virtual private networks.• Became proficient with the Linux terminal • Consistently completed projects in accordance with established deadlines and customer expectations.• Documented customer requirements• Implemented virtual private networks• Installed and configured RAID, backup devices, print servers. Show less

• Used Active Directory to create accounts and administer user file share access and Exchange management console to create and manage user mailboxes. • Performed primary Windows server administration tasks, including setup, installation, OS patching, data backup, user account management and control. • Developed strong rapport with users, earning recognition as the “go-to” support person among the uses. • Provided in-person and remote support for 6 locations• Performed daily… Show more • Used Active Directory to create accounts and administer user file share access and Exchange management console to create and manage user mailboxes. • Performed primary Windows server administration tasks, including setup, installation, OS patching, data backup, user account management and control. • Developed strong rapport with users, earning recognition as the “go-to” support person among the uses. • Provided in-person and remote support for 6 locations• Performed daily server maintenance• Maintained telephone administration for 6 locations• Maintained accurate and up-to-date network diagrams• Liaised for bank application support from Canada to India• Performed weekly, monthly, and annual reporting on system maintenance and IT assets• Performed quarterly SOaX duties• Participated in Disaster Recovery Tests and Backup Contingency Planning projects for Canadian locations. Show less