Service Delivery Manager E.S. Williams (Multiple Clients) June 1016 - Present• Manage our field technicians in Western Canada and our FAST team (FieldApplicaSon Support Team)• Performed month end duSes consisSng of approving Sme sheets and expenses• Weekly client meeSngs to ensure all expectaSons are being met• Acend Change and CAB meeSngs to ensure the field techs knew of any pendingchanges that may impact the client infrastructure• Create KPI reports for clients to show performance and areas of improvement• Assist in creaSng proposals for prospecSve new business and project work forexisSng clients• Conduct site visits and safety audits while onsite• Required to interview and hire all new team member• Conducted performance reviews for all team member• Coached staff when required• Performed monthly one on ones with team members• Provided leadership to promote a strong cohesive working team to remote teammembers• Coordinated and implemented new procedure into the field technicians.• Part of the ESW Safety team, ensuring our field techs understand all aspects oftheir safety requirements

Resource Manager E.S. Williams June 2015 - June 2016• Work with all operaSonal teams to ensure proper staffing for project work• Back fill for both Cenovus and Encana Service Delivery Managers during theabsence• Required to interview all candidates for Field Technician posiSons• ConSnuous improvement of processes• Create tools that would help expedite staff selecSons for projects• Build relaSonships with all field technicians• Build relaSonships with ESW preferred staffing organizaSons• Helped manage fleet vehicles in the Calgary office

* Accountable for all actions performed by the Incident Management team* Required to interview and hire all Incident Management team members* Conducted performance reviews* Coached staff when required* Provided leadership to promote a strong team oriented environment throughcommunications, collaboration and coaching within the Engineering Operationsdepartment, the regional team and corporate functional units* Coordinated and implemented the introduction of new procedures into the IncidentManagement team* Developed KPIs to help evaluate our team members and the team as a whole* Developed Operational Level Agreements within our technical teams to ensure anexceptional customer experience* Directed daily incident meetings to discuss customer impacting issues* Provided on-call support to the Incident Management team during highly impactingincidents* Scheduled and hosted weekly team meetings* Prepare presentations and presented to other business units* Promote change and growth within the organization to ensure our staff remainsengaged* Work closely with the Change Management team to ensure changes would notimpact both our customers and staff at inopportune times.* I created a staff social committee, empowering them to unleash their team members

Supervisor Shaw Operations Center 2008 - 2009• Managed day to day operaSons of the Shaw OperaSons and Broadband teams• Collaborated with regional teams to ensure successful common processes andprocedures• Conducted performance reviews for 25 team members bi-annually• Instructed staff on effecSve operaSons• Provided leadership to promote a strong team oriented environment throughcommunicaSons, collaboraSon and coaching• Coached teams on how to improve their resoluSon rates for both Telephonyissues and Broadband issues• Schedule and hosted weekly team meeSngs