Greg Baker Email & Phone Number

Kansas City, Missouri, US

• Promoted to oversee both teams under Producer Services due to my ability to enact process efficiencies and lead people through significant growth.
• Oversee Producer Services teams consisting of on-boarding new producers, paying them timely and accurately, and collecting outstanding debt.
• Managed through 54% yr./yr. growth by maximizing efficiency gains while controlling cost.
• Continuously build and maintain strong relationships with leaders around the organization through cross-functional collaboration.
• Responsible for ensuring the thousands of commission schedules are built, tested, and implemented according to our Sales and Actuary department.
• Monitor team performance and provides ad-hoc reporting to all levels of the organization by building SQL queries in multiple reporting tools (Tableau, SSRS, Access, etc.).

Kansas City, Missouri, US

• Promoted to head the Producer Compensation and Collections department due to my strong analytical skills, advanced reporting capabilities, and proven ability to lead others.
• Managed a team of exempt and non-exempt individuals and their day-to-day performance.
• Implemented many process improvements that allowed a 305% increase in work with a 30% decrease in FTE’s.
• Responsible for making sure our 60,000+ producers are being paid correctly
• Manages our producer debt and ensures we're collecting it timely
• Architected and built a complex projected commission report to ensure our producers have adequate future commissions to offset their advance and debit balances.

Kansas City, Missouri, US

Kansas City, Missouri, US

• Successfully managed and participated in over 100 business unit and IT projects using a combination of agile, waterfall, and Lean Six Sigma methodology.
• Completed key project deliverables including: Business Requirements Documents, Cost Benefit Analysis, Business Cases, Work Breakdown Structures, Project Plans, Process Flows for multiple projects.
• Developed and implemented a project management program called STEPS (Success Through Effective Projects) that accelerated the implementations of many projects across multiple departments.
• Identified and implemented a process change that cut costs of $250,000 annually and hundreds of other process improvements over the years.
• Negotiated 33% reduction in our cost to our appointment vendor and 25% reduction with our background investigation vendor.

Kansas City, Missouri, US

Kansas City, Missouri, US

• Designed and implemented compensation schedules for all product lines and agents.
• Trained new employees on all department tasks.
• Researched errors with compensation payout and resolved the issues timely.
• Updated producer information that impacted how they were paid.

Kansas City, Missouri, US

• On-boarded new life insurance producers.
• Maintain proper license and appointment information.
• Trained new employees on all department tasks.

Kansas City, Missouri, US

Kansas City, Missouri, US

Unit Leader & Lead Counselor at a camp for children & adults with special needs. While working on the leadership team, I served as the team leader of 30 staff members.