Greg Balicki Email and Phone Number
I am a seasoned business transformation leader with over 20 years of experience in the financial industry, currently serving as the Head of COO Business Management at Voya Investment Management. In this role, I oversee the business management function supporting the COO organization across Investment Operations, Product, and Client Experience, advancing strategic and complex business changes across multiple regions and business units.My core competencies include business and technology project management, process engineering and automation, and mergers and acquisitions. I have successfully delivered several large-scale initiatives, such as a multi-year ~100M+ technology and operations transformation, a data center migration, an application development, and a change management, resulting in improved efficiency, productivity, and customer satisfaction. I also support the CIOs and COOs in developing and implementing business strategies, optimizing operational processes, and enhancing organizational performance. I am passionate about applying best practices and innovative solutions to complex challenges, collaborating with cross-functional teams, and empowering the project management community.
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Head Of Coo Business ManagamentVoya Investment Management Mar 2024 - PresentNew York, New York, Us
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Svp, International Project Management DirectorVoya Investment Management Jul 2023 - Mar 2024New York, New York, UsLeader reporting to the COO of Investment Management responsible for all Voyager IM strategic initiatives including a multi-year ~100M+ technology and operations transformation “Mosaic” to complete the Allianz GI integration, systems separation, BNYM SGA to Oncore operating model upgrade, supporting investment management data strategy and global investment operating model transformation.
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Vp, Project ManagementVoya Financial Aug 2022 - Jun 2023New York, Ny, Us -
Avp - It Chief Of StaffSun Life Aug 2020 - Aug 2022Oo -
Avp, It TransformationVoya Financial Sep 2018 - Aug 2020New York, Ny, UsTransformation leader accountable for the successful delivery of a large-scale managed service transformation and datacenter modernization program.
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Avp, Strategy, Risk Management And DeliveryMassmutual Jan 2018 - Aug 2018Springfield, Massachusetts, UsResponsible for leading the creation of a comprehensive talent acquisition and risk monitoring & reporting strategy across the Risk & Compliance Organization. -
Senior Director Program ManagementMassmutual Sep 2016 - Jan 2018Springfield, Massachusetts, UsRecruited to play a lead role in a multi-million dollar merger between MassMutual and MetLife Premier Client Group. As a transformation leader held a dual role proactively preparing the entire organization for the DOL Fiduciary Rule regulation in parallel with driving the successful integration of Mass Mutual's existing broker-dealer, MML Investors Services, LLC, and MSI Financial Services, Inc.
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Senior Director - ItMassmutual Apr 2016 - Sep 2016Springfield, Massachusetts, UsLed a team of full time and contractor delivery leaders in the Shared Delivery Services organization tasked with delivering Mass Mutuals most strategic IT/Business investments with a specialized focus on the Digital portfolio of work.
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Director, Strategic Initiatives: Small Commercial OperationsTravelers Jul 2014 - Mar 2016New York, Ny, UsLed a multi-functional team responsible for Strategy Development, Execution, Workforce Planning, Operational Analytics, Training, Change Management and Production Support across a large scale high flow small commercial business insurance operation supporting $2.8B in annual written premium. Led the small business self service digital strategy to enable mobile and web based self-service channel options for insurers and agents. Leader of a team focused on leading change management, defect management, and user acceptance associated to the Business Insurance Operating Model which consisted of a complete transformation of new business platforms, conversion of legacy policy data, work management solutions, business workstation, and other game changing systems aimed at delivering new business capabilities and competitive new products to the marketplace. -
Director, Strategic Initiatives: Field Operations SupportTravelers Feb 2014 - Jul 2014New York, Ny, UsProvided support to both onshore and offshore business insurance operations (middle to large accounts) back end policy processing centers. Introduced improved operating reviews, metrics, and processes. Managed a team that was instrumental in the disintermediation of BPO operations with one vendor and shifting operations to 3 new vendors through careful planning, execution, training, and change management to reduce disruption. Led the business operations customer experience initiative focused on researching, designing, and implementing a curriculum centered around improving customer experience. Chaired the CX enterprise COE as business operations lead
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Strategic Initiatives Director: Business OperationsTravelers Jan 2013 - Jan 2014New York, Ny, UsSupported the VP of Operations in strategy development, business operations operating reviews, root cause analysis of service level issues, partnered with workforce planning to build mitigating plans to pull the right levels to stabilize inventory through process improvement and optimization of workflows. Helped influence design and introduce a new work management solution aimed at improving the managing of inventory, teams, workload balance while producing improved management information that was used to further optimize workflows and procedures
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Director Of Finance: TechnologyTravelers Jul 2011 - Jan 2013New York, Ny, UsRedesigned the IT Cost Sharing ("chargeback") model providing more transparency to incentivize financially responsible behaviors consuming IT services and infrastructure and leading to a reclassification of ~$500M from uncontrollable to controllable expense. Improved IT Asset Management practices to maximize value through depreciation/refresh strategies. Assisted in the structuring of large (up to $250M) multi year contracts with our vendor partners
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Project Manager: Office Of The CtoTravelers Jun 2009 - Jul 2011New York, Ny, UsIT Infrastructure and Service focused project execution centered around service design, and reference architecture development across contact center, mainframe, storage, server, middleware, network, and other core engineering portfolios. Improved core PM processes and the SDLC methodology used in the engineering PMO
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Information Technology Leadership Development Program (Itldp) GraduateTravelers May 2006 - Apr 2010New York, Ny, UsSelected to be part of a highly elite and multi-year technology leadership development program consisting of rotational jobs in various departments across business and technology functions geared toward developing future company leaders. Successfully graduated in 2010
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Technical Project Lead: Global SourcingTravelers May 2008 - May 2009New York, Ny, UsDesigned and project managed all technical aspects to enable the first BPO engagements in Travelers business operations. Improved on boarding processes and testing through the use of automated solutions
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Interactive Marketing Lead: Personal InsuranceTravelers May 2007 - May 2008New York, Ny, UsProvided business product support, campaign design, and strategy development to support PI expanding distribution to direct channels. Also supported Travelers of Massachusetts digital efforts preparing for increased competition and disruption associated to Mass Auto Reform
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Project Manager: Personal InsuranceTravelers May 2006 - May 2007New York, Ny, UsLeveraged Agile project management to manage an initiative centered around strategy, design, build, and implementation of business intelligence solutions that enabled improved analytics of 3rd party comparative raters
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Various Technology Infrastucture RolesTravelers May 2003 - Apr 2007New York, Ny, UsHeld various technology infrastructure roles (desktop support, help desk, server architecture, project management) supporting a large property casualty insurance company
Greg Balicki Education Details
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Central Connecticut State UniversityGeneral -
University Of Connecticut
Frequently Asked Questions about Greg Balicki
What company does Greg Balicki work for?
Greg Balicki works for Voya Investment Management
What is Greg Balicki's role at the current company?
Greg Balicki's current role is SVP, Head of COO Business Management @ Voya | Business Manager.
What schools did Greg Balicki attend?
Greg Balicki attended Central Connecticut State University, University Of Connecticut.
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