Proficiently develop and manage websites and applications with a focus on user experience utilizing WordPress, React, Next.js, Django, and Django REST Framework, for robust deployed on AWS. Conduct thorough data analysis to inform strategic decision-making.Utilize tools like Google Analytics to extract valuable insights and optimize digital performance.

Proficiently manage and design a multi-vendor marketplace hosted on AWSProvide comprehensive oversight for social media management and content creation to enhance brand presence.Serve as the Scrum Master for software development outlining key milestones and orchestrating the implementation of valuable feedback within each iteration, ensuring efficient project delivery and continuous improvement.Direct market research reviewing value proposition to customers; develop distribution research analyzing competitor traffic identifying key points of sales funnel to invest in to increase beta test recruitment.Manage beta program; leading recruitment, hypothesis testing, and identifying core areas improvement. Provide support answering all questions and troubleshooting devices on an ongoing basis.

Assisted in website development using Wordpress. Performed digital marketing, and SEO keyword copy for brand relaunch.Created in-house business automation applications to enhance office productivity.Created reports regarding patient demographics used to optimize marketing budget for maximum return on investment. Utilized key performance indicators derived from database to measure campaign performance

Troubleshooted, prioritized, and escalated bugs to our development team daily. Led team calls to discuss bugs and issue prioritization.Demonstrated exceptional customer-centricity by personally handling and resolving 40-60 support tickets daily while strictly adhering to service level agreement (SLA) commitments.Took charge of onboarding procedures, provided comprehensive assistance and training to new users, ensured a smooth transition, and fostered optimal utilization of key product features. Identified solutions to customer challenges and passed on best practices for user experience.Delivered engaging product demonstrations and webinars on a weekly basis, imparted in-depth knowledge of new product features, and made available integrations to educate users and promote optimal product utilization.Conducted training sessions for the customer success team, equipped them with a thorough understanding of key product features and functionality across a diverse range of web applications, empowering them to effectively support customers.Leveraged business intelligence tools within the support center to generate insightful daily reports on user registrations, activations, cancellations, and bug/error occurrences, providing valuable data-driven insights for informed decision-making.Led the implementation of custom software, ensuring seamless API integrations and provided dedicated post-implementation support for ongoing success.

Provide a high level of customer service to diverse clientele while enforcing social distancing policies.

Managed people and process for voter registration.

Conducted cold calls, canvassed independently and held in-person meetings with union members to highlight the benefits of union membership renewal.

Provided administrative support to manage the dean's calendar. Managed phone lines and greeted guests. Scheduled itinerary and travel arrangements for staff.

Managed front office environment, scheduled appointments for staff, and greeted guests.