Logicbroker Inc. is a SaaS solution provider specializing in multi-vendor commerce and drop shipping. I facilitated presales, post-sales, sales enablement, and managed the technical aspects of migrating clients from the Cortina platform to the Logicbroker platform.• Enabled the sales department to sell SMB deals without 2+ hours of solutions engineering support per deal; with the creation of training materials, demonstrations and solutions playbooks • Collaborated with the product team to enhance the Logicbroker platform to support over 20 Cortina clients. Performed gap analysis, documented feature requirements, wrote user stories/test cases, and tested the enhancements• Key member of the implementation team to migrate Cortina clients to the Logicbroker platform. Performed client discovery, defined configuration based solutions, created client facing migration documentation, and demonstrated the Logicbroker platform to Cortina clients• Architected solutions to migrate clients from Cortina to the Logicbroker platform that were no code while also improving the client’s business processes

Cortina, a Series A tech startup, was acquired by Logicbroker in January 2024. The company provides SaaS solutions for multi-vendor commerce and drop shipping. I established the Solutions Architect department, overseeing technical presales and post-sales activities, technical product management, escalated customer support, implementation, and technical product management.• Built and supported the technical sales process through the creation of presentations, documentation, diagrams, solutions playbook, demonstrations, demo environments, contract review, and wrote statements of work• Partnered with Product Team to integrate documents, debate, and prioritize product features balancing customer requests, sales demands, and overall product strategy• Supported partnerships with returns management platform companies Returnly and Loop Returns. Performed integration analysis, collaborated with partners to design the solutions, and worked with the Product Team to deliver desired features• Instrumental in delivering ecommerce platform connectors for WooCommerce, Squarespace, BigCommerce by gathering requirements, writing technical specifications, use cases, test cases, and testing.• Delivered a client facing API in 3 months to meet contractual requirements. Defined the requirements, wrote the OAS (Swagger), scripted automated Postman tests, and created client facing implementation documentation

One Inc. is an Insurtech / Fintech company with API based SaaS products to facilitate insurance premium and claims payments. Delivered client custom requests, implemented patterns/practices, custom solutions, documentation creation, internal training, technical sales, and working with the product team for product enhancements.• Reduced client implementation costs by 20% and delivery time by 15% through creation of extensive client facing documentation including ReadMe content, Postman collections, implementation patterns, best practices, implementation diagrams, and solutions playbook• Collaborated with the partners/channels team to design partner applications and support channel sales. Worked with insurance software companies Guidewire, Duck Creek to implement applications and PwC for sales/implementation• Top submitter for product idea regarding claims payment product. Collaborated with product managers and technical product managers to deliver an excess of 30 individual features• Delivered custom client integrations by writing functional/technical specifications for custom APIs, Oracle, NACHA (ACH), and XML/CSV. Worked with the clients to write the test cases and execute the test plans.• Won enterprise deals with Sales; as the ClaimsPay product technical expert through technical demos, architecting the prospect’s systems integrations, providing solutions, and technical insights

Implemented digital activity and payment solutions for governments and utilities. Acted in multi functional roles; product, engagement and project manager, sales engineer, QA, client support• Implemented www.indy.gov a Mira award-winning website. Performed requirements collection, business and technical analysis, process improvement, and integration specification writing for over 50 digital activities across 14 agencies• Completed a multi-year site migration of indy.gov using Agile methodology. Worked with clients and a 3rd party program manager to refine the Agile to hit deadlines and performance metrics• Collaborated with 5 different product teams (kiosk, POS, digital activities, web payments, CMS) to create product feature specifications, QA testing, and implement client feedback. Successfully implemented products in active development and at a minimum viable status• Integrated vendor and client API developers ideas to build RESTful APIs that conform to best practices. Structured automated testing and active monitoring to ensure API quality• Established processes for onboarding integrations using OAS(Swagger), Postman collections, use cases, and specification templates

PartShark.com is a powersports (motorcycle, ATV, PWC) parts and accessories e-commerce company a subsidiary of Flat Out Motorcycle Group.Managed and grew revenue 2x through marketing, technology strategies, operational excellence, and the development of custom systems integrations• Developed custom middleware tightly integrating inventory management system with ecommerce platform and shipping systems. Utilized a wide variety of technologies including: C#, MVC, JSON, LINQ, Entity Framework, MySQL and JQuery• Refined operations to reduce operational labor by 35%. Increased receiving, packing, and shipping speed/accuracy through the use of custom software, hardware, and systems integrations• Reduced the digital marketing budget by 95% and increased site traffic through the custom development of a computer controlled semi-automated camera system capable of taking hundreds of product pictures a day

Responsible for growing a powersports e-commerce parts division through the use of custom technology, advanced software integrations, and strategies. Tasked with developing and executing a transition plan to expand sales beyond hard parts to accessories and gear.• Reduced data entry by 25% through the use of custom integration software with vendor inventory management systems.• Optimized digital marketing strategy through the usage of analytics to reduce marketing budget by 45% in first year.• Migrated existing e-commerce website to a more capable and competitive platform.

Mavin Global is a custom IT solution provider and a SaaS product company. I wore many hats while working at this seed stage company and my time was split consulting with clients as we used the consulting revenue to fund the development of our SaaS product.• Collaborated with CEO to set the overall technology direction of the company. Made decisions regarding software development process, technologies, infrastructure, coding standards, and developer hiring.• Worked as a consultant within different industries solving a range of business problems implementing IT solutions utilizing Microsoft software and custom .NET development.• Architected and managed the development of multiple database driven SaaS products utilizing both onshore and offshore resources. Development stack consisted of C#, MVC, JQuery, Entity Framework, LINQ, SQL Server, and SignalR.• Designed, deployed and maintained on-premises high availability server cluster for SharePoint, Lync, SQL Server, TFS as well as development testing and staging.• Implemented a pilot SAP Business ByDesign MRP for a tier two automotive supplier.

The Airport Deli was a small restaurant that also provided catering to businesses.Provided vision, strategy, and marketing support, along with operational guidance to the general manager. Additional responsibilities included sourcing and negotiating with suppliers, as well as performing bookkeeping in QuickBooks

Magwerks engineers and manufactures magnetic particle inspection (MPI) equipment and instruments. They perform some of the world's most advanced research and development in the field of MPI.•Designed and developed the most advanced computer controlled test/calibration systems in the magnetic particle inspection industry interfacing a variety of scientific instruments and fixtures. Test data was automatically stored, visualized, prepared and presented to technician as well as customer.• Developed custom business applications for sales, accounting, and operations departments. Increased productivity, customer satisfaction, data collection, data integration, and streamlined manufacturing processes.• Created custom application suite to integrate with PLC based magnetic particle inspection equipment. Software provided features such as remote control, data collection, report generation, and data analysis.