Developed all curriculum and materials for six yearlong courses. Responsible for all aspects of instruction and assessment.Built relationships with parents and partnered with them to enhance student successEnsured instruction, evaluation, documentation, and assessments are in compliance with school and state requirements. Served as Department Head and guided the curriculum, performance, and development of my department.

Utilized SIS for distributing assignments, assessment, evaluation, and grade documentation. Tutored students in graduate level courses.

In addition to all duties of a Teller Manager:Oversaw all of the branch's service success.Handled escalated customer service issues to ensure customer satisfaction that resulted in a deeper relationship with the bank.Routinely led the branch to "green" levels of customer service.Ensured that branch operations are in line with company policy and national regulations to ensure the branch would pass its annual audits.Scored the highest audit score in my district for multiple years.

• Pursued by management to turn-around a failing branch after improving one store’s performance in service, sales, and operations by 50% in 2 years• Transformed a branch with 13 months straight in “red zone” sales and service ratings, moving up to “yellow” in 1st month and then staying in “green” every subsequent month• Coached employees to further their career development• Ensured compliance with bank policy as well as local, state, and federal regulations• Appointed to a committee tasked with shaping a pilot program for new employee training• Trained new employees and coached Lead Tellers on training and onboarding• Led teams in implementing new processes, policies, and line of business products• Directly managed tellers and oversaw all teller line activities and schedules

Processed customer retail banking transactions.Looked for opportunities to refer customers to bankers for additional product solutions.Handled minor customer service issues.Made outbound calls to solicit new business.Custodian of the vault, ATM, or night drop as assigned.