Greg Beaver Email & Phone Number

West Lafayette, Indiana, United States

Lafayette, Indiana Area

Revolve Investments specializes in distressed property acquisition, improvement and resale.

West Lafayette, IN

West Lafayette, Indiana

Responsible for the management and administration of the full-time MBA, STEM MBA, Weekend MBA, Masters of Science in Accounting, Business Analytics & Information Management, Economics, Finance, Global Supply Chain Management, Human Resources Management and Marketing Programs at Krannert School of Management. Functional areas include Marketing, Recruiting.

Assist in the execution of internal control discipline and operational excellence. Execute LOB specific processes and tools to drive adherence to enterprise-wide Standards. Support the implementation of QA/QC processes within the business through ongoing monitoring and testing of controls. Identify issues and/or control improvements for remediation, while.

Manage a Business Control and Reporting Team responsible for High Risk Processes documentation aligned to a Enterprise risk policy that ensures effective controls are in place and monitored. Assisted in the development of Standards, Policies and Procedures and served as a trusted adviser to Fraud & Claims, Channel Delivery, and Insurance & Protection.

Direct, manage, plan and administer the operational and administrative activities of the CSS Call Delivery team, which supported over 1B calls annually. Support multiple lines of business through maintenance, modification, problem resolution, etc. to support ongoing effective delivery of phone calls into the contact centers. Coordinate resources across.

Charlotte, NC

Assist the technology organizations to partner and drive projects related to the Global Wealth Investment Management Contact Centers. Serve as the single point of contact to one or more Contact Center organizations, coordinates resources within and across projects and has matrix management responsibility. Balances technical requirements with schedule and.

Phoenix, AZ & Los Angeles, CA

Led a financial services contact center that provided support to over 2,000 Investment Advisors and their 30,000 clients with over $15B in AUM. Responsible for Operations process design and continuous process improvement. Customer experience owner responsible for service and quality metrics.

Salem, OR

Gather market intelligence and formulate solutions for the direction of GE Security’s real estate products and services. Responsible for leading the effort behind the product development process, coordinating day-to-day product/marketing activities with manufacturing, art department, engineering and sales, monitoring and managing the product development.

Salem, OR

Managed a National Contact Center, and four satellite Service Centers that were responsible for Customer Orders, Technical Support and Account Management to over 700,000 Customers delivering Access Management systems in four distinct markets: Real Estate, Commercial, Industrial and Automotive Products.

Indianapolis, IN

Senior Leader of a start-up Application Service Provider that delivered leading edge Transaction Management Systems and Multiple Listing Systems to the real estate industry. Directed all aspects of the Contact Center and Field Support Operations.

Ft Lauderdale, FL

Direct a National Call Center, responsible for Software Sales, Technical Support, Software Production, Fulfillment, Billing and Collections serving over 200,000 Customers. Define and ensured Call Center metrics were exceeded based upon contractual service levels.

New England States

Manager responsible for seven on-line accounts and 18 publishing accounts, developing new account relationships and acting liaison between the Board of Realtors and Interealty Corp. Conducted sales presentations and training seminars. Developed and negotiated pricing, contract terms and conditions with Customer. Defined and communicated to programming.

Miami, Florida

Director of a start-up company, which developed and supported tax and foreclosure information systems. Responsible for building and managing a Sales Team. Directed Southern Sales team which increased revenue by 2.5x in the first 12 months. Product Manager of “MAX” Software that increased subscriptions and monthly revenue. Defined MLS business requirements.

Master Of Business Administration (Mba), Mba

Bachelor Of Arts, 3.93

Activities and Societies: Outstanding Graduating Senior Award

International Marketing

Mass Media Communications, Psychology

Activities and Societies: Sigma Tau Gamma - Alpha Epsilon Chapter, Delta Zeta - Big Brother, Varsity Swim Team