Consultative Sales | Cash Automation in Branch | Value Selling | Solution Selling | Process Improvement | Business Development | Product ROI | Professional Services | PS Offering Creation | Playbook TrainingGlory, a global leader in cash technology solutions for the financial industry. Glory’s cash automation technologies and process engineering services help banks and credit unions optimize the handling, movement and management of cash. Present business cases, calculate financial ROIs, and support the sale of cash automation solutions to financial institutions. Utilize Glory knowledge base and resources to provide solutions to create efficiencies, streamline processes, increase both sales & profits, reduce expenses, and improve customer service.

Technical Pre-sales | Consultative Sales | Customer Requirements | Solution Selling | Solution Packaging | Process Improvement | Value Selling | Software & Hardware Integration | Professional Services | Offering CreationSupport technical pre-sales for TellerInfinity, teller cash recyclers (TCR), and CashInsight Assure (CIA) software for the central region of North America. Support consists of needs analysis, process definition, hardware device networking, and software installation.• Contributed to a 200%+ increase in TellerInfinity sales during first 6 months at company.• Became the "go to" person for North America on all sales for TellerInfinity within first year.• Exceeded performance and sales goals during my first 2 years.• Impacted sales and revenue exceeding $5 M through pre-sales and support activities during 2018. • Partner with Sales, Product Management, and overseas resources to create and maintain TellerInfinity sales and support materials.• Presented to executive level personnel at banks and credit unions as part of team selling.• Contribute to professional services by building out sales decks and creating new packaged offerings.

Customer Requirements | Solution Design | Analytics | SaaS | Dashboards Creation | Analytics | MS Office | Software Demos | Balsamiq | Software Implementation | Salesforce | SDLC | Product Design & AdvertisingAlcuin, a French-owned software company, formed through acquisitions of OpenPortal and Triviumsoft with a mission to create easy-to-use products for HR in the HCM space. Managed US office, consulted with customers, and provided professional services which contributed to the full project arc (pre-sales, implementation, deployment and support). • Met 100% ($150k) of SaaS sales goal in 2015 by leveraging prior customer relationships.• Organized workflows around Salesforce, JIRA, and Confluence tools.• Managed and contributed directly via application configuration, role-based security, test data creation, data imports, and Excel analytics.• Drove regular steering committee meetings with CEO, CFO, CTO, and outside consultant.• Created new Talent Pulse cloud-based offering for the US market utilizing new features on the Alcuin software platform. Drafted specifications and all supporting materials (e.g. screen flows, user workflows, dashboards, reports, role based views, etc.).Example Project:Virtualization Software Company - Returning CustomerConsulted with C-level and below to capture specific requirements necessary to provide their sales force with a scenario-based assessment. Collaborated with a French specialist to confirm solution and approach. Validated solution with stakeholders and Accenture. Implemented the successful solution which contained new workflows, new UI, and complex calculations.

Software Sales | Solution Consultant |Analytics | Salesforce | P&L | Requirements | Problem Solving | MS Office | Data Visualization | Integration | Software Demonstrations | PII Compliance | Product PackagingTriviumsoft, a French-owned software company, with a mission to provide custom cloud-based HCM software solutions and professional services to fortune 500 companies. Managed and contributed to the full project arc from pre-sales through deployment and support for custom talent management solutions.• Designed, managed, and implemented over 30 custom cloud-based solutions for Fortune 500 customers ($2M). • Contributed to pre-sales activities (e.g. software demos, RFI responses, SOW creation, needs analysis, requirements gathering, answering technical questions, and establishing milestones).• Managed sales pipe with channel partners and created targeted assets for their customers.• Contributed directly via project management, application configuration, role-based security setup, testing, issue resolution, customer acceptance testing, report design, and Excel analytics.• Led projects ensuring customer needs were clearly defined, the technical team fully understood the scope of the project and deadlines, and that outcomes were accomplished as intended. Delivered projects on-time and within budget.• Managed local team consisting of developers and leveraged French resources when needed.Example Project:AMER Multinational Financial Services Corp.Consulted directly with the VP of HR to design a cloud-based solution to capture a skill and technology inventory for their global IT department. Gathered requirements, managed milestones, assisted in application configuration and UI design, and delivered two successful back-to-back pilots. Gathered feedback from US and India team, configured application improvements and then successfully deployed it to 10,000 IT employees globally ($120k project).

Problem Solving | Critical Thinking | P&L | Requirements Definition | Vendor Management | Team Management | Regression Testing | SDLC | SAS | COBOL | SQL | IntegrationProvider of human capital and management consulting services to Fortune 500, specific to administration of health & welfare benefits. Participated and led customer implementation work streams, supported ongoing customers, created solutions for workarounds, utilizing Hewitt TBA systems and knowledge of DB2 relational database, SAS, SQL, and complex data event flows.• Participated and led implementation workstreams (e.g. captured requirements, defined and managed project plans, identified and tracked milestones, managed regression testing/testers, etc.) using the SDLC model.• Participated and managed ongoing customers (e.g. priced/provided change requests, monitored SLAs, managed annual changes, managed TPAs, updated requirements, created solutions and workarounds, etc.)• Communicated with C-level, managed teams up to 10, coached consultants for their professional development, served on leadership teams, and found ways to stretch role and provide value. Example Projects:Nuclear Power CompanyAs an Ongoing Manager, responsible for all aspects of project including change controls, scope expansion, resource scheduling, requirement updates, and client relations. Directed a team of +10 members, ensuring software compliance to requirements, and documented complex event data flows through meetings with customer.Aerospace CompanyAs a Shared Services Manager, quickly learned Hewitt financial manager software and resolved a $500k health and welfare premium and charge-back reporting issue. Collaborated with Connections team, TBA client team, and customer financial department to identify and isolate the reporting discrepancies. Analyzed datasets, reports, and SAS programs to correct the problem and created procedures to prevent future problems.