Greg Bendekovic Email & Phone Number

Aliquippa

• 2012 – Present: Heritage Valley Health Systems, Network Administrator
• Responsible for both short term and long term projects and providing day to day support for network and telecommunications infrastructure and third level Desktop PC support.
• Responsible for configuring, administering servers, including their hardware, associated devices including VoIP, and all network connectivity hardware.
• Implemented and administer Cisco Call Manager and Cisco Unified Voice mail Server.
• LAN and WAN installation, configuration, and support. Responsible for resolving issues in a timely manner to minimize downtime for end users.
• Created Documentation and Training Materials for user support, of telecom infrastructure VoIP migration.

Beaver, PA

• 2008 – 2012: Heritage Valley Health Systems, Help Desk Specialist
• Diagnose, troubleshoot, and resolve application, system, and network connectivity issues for over 4,500 users, on approximately 3,300 workstations.
• Document solutions to problems and contribute to knowledge base.
• Upgrading desktop systems with new peripherals as well as performing needed maintenance.
• Maintained standard images on desktop systems.
• Performed Level 1 and Level 2 support issue troubleshooting.

Sewickley PA

• 2007 – 2008: Heritage Valley Health Systems, Information Specialist
• Implemented the migration of Alpha systems to new Psych consult system.
• System administration of core servers and their services.
• Liaison to vendor to implement senior management initiatives.
• Created documentation for training and user reference guides.
• Conducted training for a staff of 200 employees on new systems and service operations procedures.