Greg Bertram Email & Phone Number

Parry Sound, Ontario, Canada

Midland, Ontario, Canada

Midland, Ontario, Canada

Port Mcnicoll Ontario

• Responding to a wide variety of medical calls (experience responding to calls for chest pains, shortness of breath, strokes, heart attacks, seizures and first aid). Experience assisting and communicating with people of various backgrounds and ages. • Participating in community-oriented fire prevention initiatives including parades, dressing up as Sparky for school events, operating the “Smoke House” at local festivals to educate children about fire safety.• Commonly first at the hall in response to calls – recognized for articulation and clarity in radio communications with dispatch; acting as Incident Commander until a Senior Officer arrives on-scene at calls.• Regularly maintaining equipment, truck and hall – taking initiative to keep busy and productive.• Member of station social committee: organize several events at the station to help motivate and build team relations, such as Christmas parties, social outings (bowling, horse races), and kid’s Christmas parties.• Voted in as new Secretary Treasurer of station for 2011 calendar year. Duties will include taking minutes at monthly meetings, and responsibility for handling station finances.

Brantford Ontario

• Greet Customers entering the showroom and welcome them.• Identify Customers’ needs and direct them to the product that will meet those needs.• Demonstrate and explain the products features, advantages and benefits.• Address any concerns customers may have about product performance and reliability.• Write up invoices using Epass in house computer system.• Stay up to date on industry information and training.• Work as part of a sales team

Midland Ontario

• Hiring manager for all wait and bar staff. Staff liaison between owner and kitchen staff. This also includes all staff training, orientation and performance related issues.• Structure wait/bar staff scheduling for 23 staff members. Make necessary changes as needed to meet the demands of the restaurant while balancing staff requests for time off. Compile all shifts data for payroll processing.• Responsible for all related duties to opening and/or closing the restaurant on a daily basis. This includes all end of day reporting for serving system, Moneris and bank reconciliations and deposits.• Customer relations liaison from greeting customers at the door, to serving their orders to addressing any customer concerns expressed to any & all wait staff• Integral in creation and implementation of all Marketing & Sales materials needs for the business. These skills span from posting updates on the restaurant Facebook account, designing tabletop signage for specials/new products/promotions and cold-call sales representation to local businesses.• Development of staff training manual, policies and procedures and key restaurant contact information manuals.• Point of contact for service providers, contractors and general incoming restaurant inquiries - this encompasses booking all large function requests, service club meetings and business related meetings.

• Responsible for all daily operations of Parts Department – a fast-paced, high-volume department within the dealership.• Managing a variety of interpersonal situations including: phone-based and face-to-face customer interactions; discussing parts needs for internal personnel (Mechanics); managing employee relations (manage staff of two Parts Consultants, including all related HR issues – hiring, terminations, scheduling, daily productivity); and sales calls to wholesale accounts (local garages).• Processing daily orders to General Motors and other vendors to fulfill parts needs for regular and special orders.• Strong organization and prioritization abilities as demonstrated by success at managing multiple tasks simultaneously (Ex. administrative tasks, customer questions, requests from mechanics). • Continuously looking for ways to improve processes and procedures to save time and money and improve productivity• Sold automotive parts at the retail counter to customers who were completing their own repairs. • Used parts catalogues to assist customers in determining the parts they needed and to inform them of related parts that should be replaced in conjunction. Generated invoices using in-house computer system. • Received orders and checked-off packing slips. Claimed any shipping errors and short-shipments from General Motors. Processed weekly returns to General Motors.• Realized efficiencies for the Parts Department by independently reorganizing the department with new bin boxes and labels. Participated in yearly inventory counts.