Greg Birch Email & Phone Number

Australia

Sydney, New South Wales, Australia

National Manager for the following capabilities/services:- Service Desk- EUC Field Services- Infrastructure Services- NMC (National Monitoring Centre)- Services Reliability (Incident/Problem Mgmt, inc MIM)- NEC Switchboard

Wollongong, New South Wales, Australia

End User Services

North Sydney, New South Wales, Australia

Wollongong, New South Wales, Australia

• Manage operational requirements for a large EUC support team spanning multiple contracts & agencies.
• Ensure stringent SLA requirements are managed & met.
• Manage BAU support & project activities ensuring targets are achieved.
• Ensure forecast budget targets are achieved or exceeded.
• Manage high level escalations to ensure a positive outcome and customer satisfaction.
• Communicate & network effectively.

Wollongong, New South Wales, Australia

• Build & manage a Remote Support Desktop team across multiple contacts & agencies spanning over 1100 locations.
• Process creation & implementation to ensure operation requirements are in place to meet contractual obligations.
• Manage service introduction across the EUC tower including MDAM, Win 10 & O365.
• Performed 2IC functions to the EUC Field Services Manager.
• Build relationships with key customers.

Wollongong, New South Wales, Australia

• Technical Team Lead Responsibilities:
• Setting KPI’s, coaching/mentoring, ensuring technical capability, training, staff matrix resourcing and performance review management for a small team.
• Leadership – Ensuring motivation, dedication, communication, and implementing gradual changes in culture to attain a high level of service and job satisfaction through excellence as a team and individuals through.
• Global infrastructure support across Australia, New Zealand, India, Singapore & Manila.
• Creation and maintenance of storage solutions.
• Corporate support for SAN, NAS and all network infrastructure.

Wollongong, New South Wales, Australia

• Install, configure, maintain Microsoft Exchange 2000/2003/2007.
• Configure Active Directory, DNS, DHCP, Group Policy, & User Accounts.
• Configure Windows 2003 Clustering.
• Configure backups and Restores.
• Configure Cisco Switches.
• Configure Cisco Load balancers

Sydney, New South Wales, Australia

• Large scale rollout of Windows 2000 & Server 2000.
• Building servers and infrastructure.
• Installation of servers, desktops, printer, MyTell telling hardware & other peripherals.
• BAU support post project completion.

Wollongong, New South Wales, Australia

• Domain migration due to BHP Billiton merger.
• Desktops migrated to the new domain.
• Migration of user data & profiles.
• Post implementation support.

Sydney, New South Wales, Australia

• Large scale rollout of Windows 2000 & Server 2000 under the ‘Genie’ project.
• Building servers and infrastructure.
• Installation of servers, desktops, printer, MyTell telling hardware & other peripherals for each branch.
• Configure & deploy Cisco routers/switches for each branch.
• BAU support post project completion.
• Train branch staff.

Certificate Iv - Network Administration & Management, It

It Traineeship - Department Of Education (Det), Information Technology

• Provision and maintenance of Local Area Networks at two schools. • Completion of TAFE NSW Traineeship qualification. • Upgrading of.

Certificate Iv - Pc Support & Management, It

Information Technology - Certificate Iii - Pc & Network Support, It

Computers, A First Course