Greg Birch Email & Phone Number

Australia

Sydney, New South Wales, Australia

National Manager for the following capabilities/services:- Service Desk- EUC Field Services- Infrastructure Services- NMC (National Monitoring Centre)- Services Reliability (Incident/Problem Mgmt, inc MIM)- NEC Switchboard

Wollongong, New South Wales, Australia

End User Services

North Sydney, New South Wales, Australia

Wollongong, New South Wales, Australia

• Manage operational requirements for a large EUC support team spanning multiple contracts & agencies.• Ensure stringent SLA requirements are managed & met.• Manage BAU support & project activities ensuring targets are achieved. • Ensure forecast budget targets are achieved or exceeded.• Manage high level escalations to ensure a positive outcome and customer satisfaction.• Communicate & network effectively.• Manage all aspects of the EUC tower.• Effectively manage team leads, remote, onsite, concierge & vendor staff. 80+ staff.

Wollongong, New South Wales, Australia

• Build & manage a Remote Support Desktop team across multiple contacts & agencies spanning over 1100 locations.• Process creation & implementation to ensure operation requirements are in place to meet contractual obligations.• Manage service introduction across the EUC tower including MDAM, Win 10 & O365.• Performed 2IC functions to the EUC Field Services Manager.• Build relationships with key customers.

Wollongong, New South Wales, Australia

Technical Team Lead Responsibilities:• Setting KPI’s, coaching/mentoring, ensuring technical capability, training, staff matrix resourcing and performance review management for a small team. • Leadership – Ensuring motivation, dedication, communication, and implementing gradual changes in culture to attain a high level of service and job satisfaction through excellence as a team and individuals through mentoring and training.Technical Engineer Responsibilities:• Global infrastructure support across Australia, New Zealand, India, Singapore & Manila.• Creation and maintenance of storage solutions.• Corporate support for SAN, NAS and all network infrastructure.• MS Exchange, DNS, AD, Group Policy, DFS support.• Effective communication with stakeholders and project team.• Identification of project deliverables, including goals and objectives, decision makers and transformations.• Various Projects including Server 2012 R2 rollout & Windows 7/10 uplifts.

Wollongong, New South Wales, Australia

• Install, configure, maintain Microsoft Exchange 2000/2003/2007.• Configure Active Directory, DNS, DHCP, Group Policy, & User Accounts.• Configure Windows 2003 Clustering.• Configure backups and Restores.• Configure Cisco Switches.• Configure Cisco Load balancers

Sydney, New South Wales, Australia

• Large scale rollout of Windows 2000 & Server 2000.• Building servers and infrastructure.• Installation of servers, desktops, printer, MyTell telling hardware & other peripherals.• BAU support post project completion.

Wollongong, New South Wales, Australia

• Domain migration due to BHP Billiton merger.• Desktops migrated to the new domain.• Migration of user data & profiles.• Post implementation support.

Sydney, New South Wales, Australia

• Large scale rollout of Windows 2000 & Server 2000 under the ‘Genie’ project.• Building servers and infrastructure.• Installation of servers, desktops, printer, MyTell telling hardware & other peripherals for each branch.• Configure & deploy Cisco routers/switches for each branch.• BAU support post project completion.• Train branch staff.

Certificate Iv - Network Administration & Management, It

It Traineeship - Department Of Education (Det), Information Technology

• Provision and maintenance of Local Area Networks at two schools. • Completion of TAFE NSW Traineeship qualification. • Upgrading.

Certificate Iv - Pc Support & Management, It

Information Technology - Certificate Iii - Pc & Network Support, It

Computers, A First Course