Greg Bittner Email & Phone Number

(MSP) Managed Service Provider responsible for providing IT and phonesystem support for small/medium sized companies.

Oversee reliable and on-time robot operations within Bossanova's (ROC) Robot Operation Center to ensure the delivery of immediate, accurate, and up to date inventory counts for major retailcompanies such as Walmart. -Troubleshoot and Isolate all errors that may occur on the robots preventing them from successful mission runs utilizing both (ROS) Robot Operating System/Linux commands as well as visual inspection of the robot dashboard. -Ticket/document all mission failures/errors for the purpose of tracking and performing root cause analysis. -Oversee/support on premise robot operators instructing them on proper non-full autonomy robot procedures. -Ability to multitask and managing fleet operations in multiple store locations making quick decisions in order to maximize robot effectiveness and efficiency in delivering storewide inventory data.

Tasked with providing IT support/solutions for both small/medium sized businesses. -Responsible for service calls which include the following tasks: Installation/configuration of printers and printer maintenance kits. Joining computers to domains and installing/configuring all supporting software, printers, and drive mappings. Install/configure/troubleshoot network infrastructure hardware (routers/firewalls, switches, LAN cards, wireless devices, and cables). Identify/replace faulty computer components (motherboards, power supplies, and hard drives).-Field help desk calls: Virus/malware removal, software installation, troubleshooting email issues, determining issues that result in slow computer performance, creating users in Active Directory, email account configurations, as well as opening blocked firewall ports

Pittsburgh, Pa, Us

(MSP) Managed Service Provider performing both monitoring as well as maintenance of networks/servers for multiple clients using N-able software by SolarWinds. Client configurations consist primarily of Dell and HP servers running in a high availability environment using both VMware vSphere ESXi and Microsoft Hyper-V configurations. Additional supported devices include WatchGuard firewalls, HP/Cisco switches, and Barracuda backup devices.-Perform preventative maintenance tasks on client networks to ensure reliable/stable communications with all networking devices within an organization. Preventative maintenance tasks include but are not limited to: Firmware updates on switches, firewalls, backup, NAS (Network Attached Storage), and SAN (Storage Area Network) devices. Maintain running configuration backups of all previously listed networking device configurations. Installation of both HP ProLiant Support Pack and Dell Server Update Utilities to ensure servers are running the latest drivers and firmware updates. Perform MS Exchange server cumulative/rollup updates to maintain overall stability, reliability, and functionality of email communications.

Responsible for delivering full scale IT Management services/solutions to both small/mediumsized businesses using both on-site and remote desktop support practices.-Remote access support using: Windows Remote Desktop Connection, LogMeIn, and Real VNC. Additionally, employ the use of PuTTY to initiate an encrypted secure (SSH) text-based shell session to Linux servers.-Centralized and Cloud Based Virus Protection Management solutions from vendors such as AVG CloudCare, Malwarebytes, G Data, Webroot and Symantec Endpoint Protection.-Maintain data integrity using various backup/recovery and imaging/cloning applications like Veeam Availability Suite, Symantec Backup Exec, Acronis Backup, Windows Server Backup, Macrium Reflect, and Linux-based FOG.-Install both Type 1/2 hypervisors using both VMware vSphere ESXi and Workstation configurations for the purpose of deploying host/guest based virtual machines in production environments. These guests VM’s include both Windows client/server and various Linux distribution deployments. -Active Directory Management (Windows Server 2008/2012 R2): Organizational Units, Trust Relationships, DNS, DHCP, User/Group/Computer Management, NTFS Permissions, Group Policy Management, and Active Directory Replication.

Basking Ridge, Nj, Us

Provide technology support to FIOS customers within the (VHO) Video Hub Office, analyze and maintain both national and local video feeds from Verizon’s Super Head-end (SHE) ensuring (QOS) Quality of service is consistent through the Verizon network. Monitor video services for video/audio quality and provide immediate troubleshooting and resolution to any substandard audio/video streams.-Strong technology background utilized in analyzing/maintaining bandwidth compliance and ensuring quality throughput of national/local video services to Verizon FIOS customers.-Identify and report all video/audio service outages to the Verizon FIOS Network Operations Center to quickly ascertain and resolve service disruptions before customer detection.-Monitor Video on Demand performance and commercial Ad Insertion ensuring these systems comply with Verizon’s regulations providing successful VHO metrics and ongoing visual/audio continuity.-Install/configure IT systems infrastructure equipment including servers, hard drives, video encoders, DCM’s, receivers, and coaxial/Ethernet/fiber optic cables.-Continuous monitoring/debugging of video media over IP networks utilizing (NMS) Network Management Systems including Miranda Technologies, IneoQuest Probes, and Digital Content Manager from Cisco.

Pittsburgh, Pennsylvania, Us

Liaison between training, marketing, and IS operations teams; acquired data/information for production of training videos and promotional presentations; attended meetings providing recommendations and assisted in creative production processes.-Use various digital media creation and editing software to capture/convert both analog/digital media for the purpose of restoring, enhancing, and archiving media content to be used as possible evidence in courtroom trials.-Assist with scripting; perform all facets of production and camera operation for mock trial/role playing scenarios that are utilized for training curriculum and new client seminars.-Deployed and administered a streaming media environment using Windows Media Services to twelve remote offices for the purpose of instant and optimal delivery of video content over LANS and WANS.-Conduct all video editing, including cutting together takes, adding voiceovers, sound effects, music, adding in supporting graphics and other visual elements, optimizing and compressing video for the ideal mix of quality and file size for both streaming media and DVD applications.-Was leading IT Technician who was in charge of implementing/supporting home office computing strategies for many of the firm’s senior partners. These designs offered PC and networking (wired/wireless) solutions that would allow for secure remote access communications both to and from the firm. .

Pittsburgh, Pa, Us

Served as a knowledgeable and experienced IT Technician and provided critical help desk support for 200 users utilizing various software applications. Installed and configured desktop systems, laptops, and printers utilized on the network.-Assisted with software installations, user/group management, file/folder permissions, joining computers to the domain, peripheral support, and printing issues.

Cleveland, Oh, Us

Diagnosed and resolved software/hardware/networking end user issues by demonstrating both effective communications skills and analytical troubleshooting techniques.-Customized and configured PC systems to user specifications for increased performance and data integrity using both software/hardware solutions.-Acknowledged outstanding service by management for identification of security risk (under-performing virus protection plan) and completed all steps necessary in closing that security risk by introducing a centrally managed solution (Norton Antivirus Corporate Edition).