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Some Key Achievements• Media – Creation of a high performing Media development team: This team produced multiple Media (sports, music, PayTV, news) solutions including the number one App in Australia ‘AFL Live’ and in the process assisted in turning around a troubled relationship with the AFL into an outstanding partnership along with building/improving relationships with other partners. Working with Apple in an exclusive Telstra relationship also assisted in launching the original Apple Music platform. • Workforce Management: Was installed to lead the recovery of a critical new workforce management solution. The program had missed all initial goals and had a trajectory showing it would be well over budget and years late. Reworked the program team, stakeholder and partnership arrangements and pulled the project back on schedule, on budget and successfully delivered the new solution used by all field techs across Australia, resulting in significant productivity improvements and crucially on-time customer appointments.• Business Intelligence Reporting: Was installed to reinitiate (or close) a multi-year program with a $30 million expense with no commercial outcome. Successfully worked across the company (all Telstra Business Units) to bring a team on board to build and deploy a cloud-based solution that the business wanted, giving them reporting and analytics solutions to help run the business. This saved a $30 million write off and enabled expensive legacy solutions to be decommissioned. • Business Cultural Leadership: Established and ran a Team Connection cultural program that ran across all Australia in sync with the offshore workforce. This program that continues today was both popular and a large contributor to an uplift in Employee Engagement. With this was an increase in trust across all levels of the extended team.
Iventus
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Sales Business Development ConsultantIventus Jan 2023 - PresentMelbourne, Vic, AuIventus is a dynamic, client-centric and consultant focused Professional Services & Advisory business. The company is a successful tier two consultancy with many of its associates coming from tier one companies and/or currently engaged by tier 1 organisations via Iventus. Participate in and help develop a pipeline and submissions focused on business offerings over individual consultants. In this build the reputation and opportunities in the Australian market.
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Interim Chief Information OfficerBrimbank City Council Apr 2023 - Jul 2023Sunshine, Victoria, AuReview/refine both the ICT team and strategy, clearing the way for a permanent appointment with a well-defined path forward. -
Technical Program ManagerAustralian Broadcasting Corporation (Abc) Jun 2022 - Aug 2022Ultimo, Nsw, AuTechnical Program Manager to assist in restarting the time recording initiative feeding into payroll for all staff. -
Simplification Optimisation Principal – Global Business ServicesTelstra Oct 2018 - Mar 2021Sydney, Nsw, AuGlobal Business Services was formed as a new Telstra functional unit, focusing on improved consistent internal services to the Telstra Corporation in mid 1998 as part of T-22. A key aim of this new unit was allowing Telstra to become a data driven organisation by creating a central Data Reporting and Analytics group.As part of the new organisation I’ve created a Simplification and Optimisation team, with the prime role of consolidating and moving many and disparate data and reporting solutions into cloud based strategic whole of business views. A key achievement within thus was delivering a cloud-based business intelligence engine by rebuilding a failed $30 million program (saving a write off). This was achieved by bringing the whole-of-business on board (satisfying their needs), rebuilding and refocusing the delivery team and reworking partnership/vendor agreements. The solution provides more accurate and timely data enabling enhanced decision making across the business. Additionally, this has allowed for the decommissioning of costly legacy solutions, giving further cost savings ($5 mill P/A) -
General Manager - Customer Service Management - It And Digital ServicesTelstra Mar 2017 - Oct 2018Sydney, Nsw, AuAfter over 5 great years in Telstra Media, I transitioned to take on an expanded Customer Service Management group. This role includes Work Force Management (WFM), Service Assurance and Customer Connect. The role was presented to me as a challenge in both team culture and a troubled major project that was well over budget, with little likelihood of achieving deadlines. Through a combination of a cultural change program and transition of some key staff positions, the teams sustainable engagement and with it work performance and satisfaction has increased. Projects have been turned around and delivered great results for our Telstra and our stakeholders improving NPS and profitability. Team output increased while the team size went from over 70 down to 50 by moving people where duplicate organisations existed within IT.The major challenged project Elevate (WFM) aka Promise has been a major focus over the last year. Promise delivered a new digital, cloud based, responsive designed, real time analytics based platform using tablet based devices in the field for our 5K+ field engineers. The full national deployment was completed in April 2018 on budget and is already achieving the business benefit of ensuring appointments are met i.e. ‘keeping our Promise’ along with an uplift in workforce productivity. There were many wins along the way, including transitioning the team from Waterfall delivery to a very customer delivery centric Agile team.
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General Manager Media And Marketing - ItTelstra Jul 2012 - Jul 2017Sydney, Nsw, AuCreation and management of the foundation Media (later Media and Marketing) IT organisation in 2012. Prior to creating the team, support for Media was provided by multiple teams as an adjunct to their core activities and was a lower priority. As a result some vital services such as AFL streaming were impacted, which contributed to a poor customer experience and a strained (Critical Situation including CEO involvement) relationship with the AFL. The team turned this experience around contributing to a great customer experience and a brilliant relationship between AFL and Telstra. Multiple successful projects were delivered and supported by the team, including entertainment products such as Apple Music, AFL (making it the no 1 app in Australia at the time), NRL, Telstra TV, Horse Racing, Games, News and FOXTEL services provided via Telstra, including FOXTEL from Telstra and FOXTEL on Telstra TV. The IT services include activation, assurance and billing through the entire IT stack and the development of apps including the AFL app and AFL cloud based website.In 2015 Telstra IT was restructured and revitalised. I was bought into the extended IT Senior Leadership Team by the then CIO Erez Yarkoni and Media portfolio was extended to Media and Marketing ensuring full support of the Media and Marketing Group Executive Joe Pollard and her team. A key project delivered here was below the line SMS marketing to post-paid customers. This was vital as Post-paid customers churn regularly based primarily on price.
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General Manager - Sell & Support/Jupiter (Network Applications And Services) And MediaTelstra Nov 2011 - Jun 2012Sydney, Nsw, AuThe Jupiter Program at Telstra was a series of initiatives aimed at improving growth and profitability in services and support to large business customers for the Network Application and Services (NAS) organisation. Network Services was already a significant contributor to Telstra’s revenue. The business was growing rapidly and the Jupiter program has helped sustainable growth. In my role I successfully delivered sales tools, supporting the business initiatives. In parallel I was establishing and managing the Media organisation within IT.
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General Manager – Online Solution Delivery CentreTelstra Dec 2009 - Nov 2011Sydney, Nsw, AuAfter success with the CRM team I was asked to lead the Online Solution Delivery Centre. This group had been largely isolated from the large transformation that had been taking place across Telstra. It was responsible for the creation and support of Online portals and portlets for major Telstra business units including Consumer/Mass Market, Telstra Enterprise and Government and Wholesale. My brief was to significantly update/improve the customer experience leveraging the significant transformational expenditure that had been made to many of the interfacing systems. I had great success in this area including 'Magnificent March' where my team was recognised for delivering significant Online initiatives across the company.
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General Manager – Crm And Billing Transformation Program - ItTelstra Jan 2005 - Dec 2009Sydney, Nsw, AuIn 2005 with the appointment of a new CEO, Sol Trujillo, along with COO, Greg Winn, Telstra commenced a major transformation program. I was enlisted into the initial small transformation team. Initial tasks were varied, between shutting down all existing major IT programs and establishing then leading a Billing and CRM team creating tender documents followed by tender evaluations.As the program developed that year I was appointed to General Manager, CRM & Billing. My role in the first three years was to manage tight schedule and of integration and implementation across Telstra with Accenture as the prime delivery partner.Post deployment I created two teams. The teams were the Billing Solution Delivery Centre and the CRM Solution Delivery Centre. I then managed the CRM Delivery Centre. While the prime solution was Seibel CRM the team managed and supported the majority of the tool set to support Telstra front of house staff. While this was certainly a gruelling role and the program was not popular with many due to the disruption to the company, the CRM and Billing program successfully enabled the decommissioning of over 80 legacy billing systems and over 100 documented CRM system and countless more undocumented CRM solutions. Without this program the organisation was always going to struggle with both costs and complexity that would have hamstrung future success. It did enable a purple patch for Telstra in the years to follow.
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It Customer Manager - BillingTelstra Feb 2004 - Dec 2004Sydney, Nsw, AuPrior to the appointment of the new CEO in 2005 (Sol Trujillo) Telstra had already commenced a path of reviewing the Billing Strategy. I was hired in February 2004 as a Billing Project Manager with a view of looking at the alternative systems within IT. Shortly after Telstra created a Billing Directorate. To support this new function I created and managed the IT supporting organisation to the Billing Directorate. This included all IT functions from consultancy through to development and support.
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DirectorPmp Software Jul 2002 - Dec 2003PMP was a small software Development company (40 staff) based in St Leonards in Sydney. PMP specialised in mapping, location based services and developed unique software for a niche optical medical company. Major clients included RTA Sydney and Toyota financial services. As a Director of the company I worked in many roles with the majority of time as hands on Program Director at client sites in roles broader than just the PMP workforce.
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Vice President Business Development Asia/PacificTelcordia Technologies Jan 2000 - Jun 2002Bridgewater, New Jersey, UsTelcordia (formally Bellcore) by revenue was the world’s largest Telecommunication software and consulting organisation with the majority of the revenue being generated in the US. My role was to develop business throughout Asia/Pacific with a clear focus on Australia. Working closely with the sales team I created as strategy to focus on core strength that we could offer the Australian market place. Revenue grew by over 400% by focusing on the core asset of Telcordia which was deep knowledge of Network Software and creating consulting engagements with Vodafone, AAPT and Optus which were outside of the prime Telstra relationship that had existed previously. -
Utilities Sector Executive For Ibm GsaIbm Global Services Dec 1997 - Dec 1999Armonk, New York, Ny, UsJoined IBM GSA to lead a Business Process Outsource engagement in the Utilities sector. Within three months I was given the role of Utilities Sector Executive for IBM GSA. Core clients included the recently privatised Victorian power sector (all retailer and generators) and NEMMCO – the National Electricity Market Management Company.This was a time of growth for IBM GSA as outsourcing was taking off throughout Australian Industry. To help manage the transition from sales to delivery IBM worldwide created a practice known as Contract Initiation with a focus of smoth transition to a fully understsood outsourced delivery model for the success of both the client and IBM. I had the role of a practice lead. My key clients were Optus and Medibank. -
Senior Manager Core Systems DevelopmentTelstra Jan 1991 - Nov 1997Sydney, Nsw, AuSenior roles in many areas as Telstra transitioned solutions primarily billing into a competitive market place.
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DirectorTaskforce Computer Services Jan 1989 - Jan 1991Director of software conversion company
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Project/Program ManagerBanking & Finance - Anz & State Bank Victoria Jan 1984 - Jan 1989
Greg Bott Skills
Greg Bott Education Details
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Monash UniversityIt
Frequently Asked Questions about Greg Bott
What company does Greg Bott work for?
Greg Bott works for Iventus
What is Greg Bott's role at the current company?
Greg Bott's current role is Passionate Accountable Leader | Delivers a clear vision of strategy | Creates a Delivery focused Team culture across remote locations ensuring people feel they belong, they are visible, and that their work matters.
What is Greg Bott's email address?
Greg Bott's email address is gr****@****tra.com
What is Greg Bott's direct phone number?
Greg Bott's direct phone number is 1 (877) 835*****
What schools did Greg Bott attend?
Greg Bott attended Monash University.
What are some of Greg Bott's interests?
Greg Bott has interest in Social Services, Children, Education, Environment, Health.
What skills is Greg Bott known for?
Greg Bott has skills like Program Management, Customer Relations, Billing, Bss, Telecommunications, Change Management, Vendor Management, Team Leadership, Billing Systems, Solution Selling, Business Transformation, Stakeholder Management.
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