Greg Bowles Email & Phone Number

Dry Fork, VA, US

Amsterdam, North Holland, NL

• Coaches training manager on training and management practices; writes job descriptions; develops employee training plans; evaluates trainer performance; interviews candidates.
• Supervises -work activities; provides constructive criticism to develop employee skillsets.
• Led efforts on a gap analysis; identified 40 performance gaps; identified risks and mitigation strategies; identified ways to generate $380,000 in annual revenue with a 22% ROI.
• Implemented eLearning as a strategic response to the COVID pandemic; received 2021 excellence award from the i-PRO Americas President for performance.
• Designed both virtual and classroom i-PRO certification programs for six product lines; i-PRO realized a 33% increase in the number of continuing education credits (CEUs) offered by Building Industry Consulting.
• Maintains standards, processes, and templates for instructional design projects; proactively developed standard operating procedures (SOPs) where none previously existed; established team continuity; standardized team.

Raleigh, NC, US

• Advised senior leaders, including the Executive Director of Education; administered four on-site and remote learning programs impacting over 4,000 information technology students.
• Supervised an eight-person cross-functional team tasked with closing training gaps; supervised two employees during the school-wide integration of Canvas with Salesforce.
• Designed a learning program for the U.S. Air Force that generated $250,000 in revenue.
• Coordinated with third-party vendors to deliver eLearning solutions for students; managed vendor budget and produced monthly finance reports for executive review and buy-in.

Dublin, Ireland, IE

• Led the creation of training programs based on the ADDIE instructional design model; implemented training development and performance measurement processes, which contributed to the generation of approximately $500,000.
• Partnered with the training manager to develop long-term strategic business objectives; developed a 1-3-5 plan for the field engineering organization’s instructional design needs.
• Developed a product course for the Federal Aviation Administration; set expectations and project milestones; restored a critical business relationship; generated $300,000 in revenue.
• Managed the global trainer certification program for the Americas, EMEA, and APAC.
• Developed and launched on-demand learning resources; reduced travel costs by $25,000; instituted more engaging student experiences to identify hiring and skill deficiencies.
• Facilitated technical training for approximately 300 field service engineers; updated field managers on student performance; identified remediation needs and strategies.

Richardson, TX, US

• Supervised five network engineers and delegated workload on weekend shifts; mentored network engineers on network theory and troubleshooting best practices.
• Provided testing and fault isolation services on the WorldCom network for data center clients; coordinated troubleshooting efforts with local telephone exchanges.

Randolph AFB, TX, US

• Created a new department; supervised and coached ten help desk technicians; coordinated maintenance for 20 teams; awarded an Air Force Commendation medal for performance.
• Provided communication support for the Vice President and Joint Chiefs of Staff; installed and maintained classified and unclassified voice and data circuits; safeguarded classified (Top Secret/SCI) information and.
• Deployed to Ahmed Al Jaber Air Base, Kuwait in 1998 in support of military actions during Operation Desert Fox; awarded a third Air Force Achievement Medal for performance.

Doctor Of Philosophy, Education (Workforce Development Concentration)

Graduate Certificate, Training And Development

Master Of Science, Human Resources Development

Bachelor Of Science, Accounting

Bachelor Of Science, Business Administration

Associate In Applied Science, Electronic Communications Systems Technology

High School Diploma, High School/Secondary Diplomas And Certificates