Car Dept Supervisor/Actuarial Dept Supervisor/Business Analyst/Senior Business Analyst
Quincy Ma
I started in Operations and moved with my group to Actuarial, my group in Actuarial was combined with another group and I continued to do what I had been doing working with staff in Actuarial, Systems, Operations, Underwriting, Marketing, Accounting and Claims. My primary role was to work with Systems and Operations to solve reporting problems which were generally system processing issues and operational lapses. I worked with all the departments to rectify reporting issues. When Arbella had been in operations a few years I was involved in updating and creating new systems as the company was weaned off of the systems agreement it had with Kemper, the former insurers that stopped doing business in Massachusetts. Arbella was created out of a need for a smooth transition, for the general public and the State of Massachusetts, to transfer its policyholders to a new carrier with minimal disruption to the market. The main line of business was private passenger auto insurance, but we created a system that would also process commercial vehicles, homeowners, renters, boat, and liability insurance. Reporting the data to the State of Massachusetts was my primary goal and it brought me into contact with all the departments in the company and their processes. I was down sized in 1999.