Provide administrative support for Office 365 and Microsoft Exchange 2003-2013. Office 365/Exchange administration duties included creating and managing user mailboxes and policies, managing-mail domains, spam filtering and mail server maintenance.Operating system experience with all flavors of Windows Server 2000 – 2012. Administrative duties included server and network fault monitoring, creating and managing users in Active Directory, managing print servers, application servers, file and share permissions, firewall configurations, setting up NATs in the firewall and VPN user setup. Resolving DNS and DHCP issues. Managing servers in virtual environments such as Hyper V and VM Ware.

Provided administrative support for Office 365 and Microsoft Exchange 2003-2013. Office 365/Exchange administration duties included creating and managing user mailboxes and policies, managing-mail domains, spam filtering and mail server maintenance.Operating system experience with all flavors of Windows Server 2000 – 2012. Administrative duties included server and network fault monitoring, creating and managing users in Active Directory, managing print servers, application servers, file and share permissions, firewall configurations, setting up NATs in the firewall and VPN user setup. Resolving DNS and DHCP issues. Managing servers in virtual environments such as Hyper V and VM Ware.

Team Lead duties included managing a team of technicians. Distributing work assignment, coordinating lunches/breaks. Handling customer escalations. Training new team members. Resolving difficult issues that team members are struggling with. Inside Technician Level 2 duties included providing administrator functions for 150+ Twist clients. Administrative duties included server and network fault monitoring, creating and managing users in Active Directory, managing print servers, application servers, file and share permissions, firewall configurations, and VPN user setup. Office 365/Exchange administration duties includes creating and managing user mailboxes and policies, managing e-mail domains, spam filtering and mail server maintenance. Managing servers in virtual environments such as Hyper V and VM Ware.Desktop support included Window 7 , Windows XP support and Mac OSX. Application support included Office 2003-20130, Cisco VPN, Time Slips, Time Matters, All Adobe products, AutoCAD and numerous other applications in the Twist client library.

Duties include providing technical support via telephone, e-mail and Windows Remote Assistance to Compucoms clients worldwide. Support duties include administering user accounts and printers in Active Directory domain and Unix servers, providing OS and network support for Windows XP. Application support included Microsoft Outlook 2003, Microsoft Office 2003, Documentum Workspace and ERA, Business Objects, McAfee virus scan, SAP, Cisco VPN, iPASS dial-up, RSA SecurID authentication, and PAL dial in connections. Documented and escalated problem tickets in Remedy Problem Management system.

Duties included coordinating the site-wide upgrade of Lotus Notes v4.5 to R5. Served as the first point of contact for upper management, Notes administrators, desk side technicians and end users to report issues and concerns with the R5 rollout. Researched issues with the R5 rollout, including E-mail conversion, Calendar conversion, Meeting scheduling problems, Internet connection through Lotus Notes and Palm Pilot (Easy Sync) synchronization problems. Provided “one on one”, desk side training to members of upper management to help familiarize them with the R5 environment.Extended contract to assist at the onsite Support Center as a Lotus Notes specialist. Duties included providing technical support via phone, e-mail, SMS remote takeover or desk-side to Abbott employees and contractors. Accepted incoming calls and logged tickets in Remedy Problem Management System. Provided assistance with Windows 95, 98, NT and 2000 operating system issues, Lotus Notes R5, Shiva remote dial-in, all approved hardware and approved software in Abbott’s library.