• Create memorable guests experiences by maintaining guest focus while driving improvement and satisfaction• Strut financial skills by summarizing and analyzing information for budgeting revenues and expenses; measuring costs of products, services, or other cost objectives• Responsible for reporting accurate forecasting and having a keen understanding of sales numbers and reports• Execute planning of Birthdays, Corporate events/meetings/trainings, holiday parties, school athletic banquets, RTE, Fundraisers, Team Building events, overnight Lock-Ins.• Demonstrate proactive leadership by ensuring positive guests’ experiences through hands-on table touches• Ensuring health and safety regulations are strictly observed• Monitoring the quality of the product and service provided• Managing the payroll and monitoring spending levels• Maintaining stock levels and ordering new supplies as required• Negotiating contracts with customers, assessing their requirements and ensuring they are satisfied with the service delivered• Maximizing sales and meeting profit and financial expectations

Manage, train, monitor and coach Crew members and Carhops Direct and assign drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards Adhere to and monitor employee compliance of the drive-in employee handbook, policies and practices Perform restaurant opening and/or closing duties Prepare employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels Monitor and maintain restaurant inventory levelsComplete and maintain all drive-in restaurant employment related records and payroll records Reinforce a customer service mentality and ensure all employees are focused on serving the customer at all timesImmediately and respectfully resolve guest requestsInterview and hire restaurant crew and management team members to achieve proper staffing levels Prepare all necessary operational reports and develop appropriate action plan to resolve unfavorable financial/sales trends

• Coordinated and opened newest Houston area location exhibiting latest technology • Gained experience in alcohol seller-server training, sales and inventory controls• Introduced first F&B cafeteria self-serve concept and lobby bar to Houston market• Prepared opening events and calculated theatre’s first operating budget • Created department training guides and emergency evacuation plans• Maintained effective communication and positive relationships with customers, corporate office, Region Leader, and all employee staff levels • Managed expense budgets and P&L statements• Provided a welcoming environment and maintained high standard of customer service• Conducted internal audits to ensure company procedures, maintenance and safety requirements are followed• Carried out top-level management’s decisions• Played an effective part in achieving plans by exhibiting skills, leading, and motivating• Managed and trained 15 Assistant Managers and supervised over 120 employees• Conducted yearly, monthly and weekly budgets• Reviewed yearly and monthly P&L’s• Oversaw thorough repairs and building maintenance • Involved extensively with customers and community • Administered weekly staff meetings with Assistant Managers • Executed promotions with staff incentives based on performance

• Planned and monitored adherence of company’s operating procedural and safety compliance • Advised the organization regarding more effective methods of objective achievement• Analyzed business processes and organizational problems followed with solutions• Reported Internal Control weaknesses and recommendations for remediation• Investigated fraud and safeguarded company’s assets• Participated in corresponding processes in order to comply with Sarbanes-Oxley Act• Administered fixed assets and saleable merchandise inventories• Participated in team development activities and transferred concepts to the field• Worked successfully with minimal supervision and extensive domestic travel