Greg Cave Email & Phone Number

Gold Coast Mc, Queensland, Australia

Sydney, Australia

Assisting everyone to achieve their desire in buying a home and/or building their investment portfolio.

Sydney, Australia

Mature seasoned professional who comes to your home to inform and educate about Estate Planning, and the documents needed to create peace of mind for you and your family. Take the fear out of having to get a Will done, understand what a Power of attorney & Enduring guardianship entails. Assist you in coming to a decision on what you need, and help you get it done. No pressure no obligation consultation.

Caringbah Nsw 2234

Managing the Operations – all personnel and technical aspects involved in inbound and outbound calls within the organisation to achieve the required profitability and service levels for both the clients who provide us the work and the customers who agree to do the research. • Manage,coach ,train and support 4 Team Leaders and 20+ recruiters to achieve the desired level of recruitment and on-time delivery for each job.• Drive the motivation and inspiration to maintain the “Stable Spirit”… Show more Managing the Operations – all personnel and technical aspects involved in inbound and outbound calls within the organisation to achieve the required profitability and service levels for both the clients who provide us the work and the customers who agree to do the research. • Manage,coach ,train and support 4 Team Leaders and 20+ recruiters to achieve the desired level of recruitment and on-time delivery for each job.• Drive the motivation and inspiration to maintain the “Stable Spirit” within the organisation.• Plan and manage the overall job flow and rostering within operations – 10-20 jobs per day versus number of recruiters/team leaders/planners/client services – to ensure firm dates and quotas are met within the time guidelines for all market research qual and online jobs• Monitor call queues, volumes and time on phone.• Ensure sufficient Stable Staff are available to fulfil each job by hiring and training as required.• Minimise staff turnover to retain the best staff for the job.• Monitor and meet with Team Leaders daily to review job status and initiate any action plans as needed to fulfil requirements.• Liaise with critical clients to find solutions for challenging project• Meet, review and report on KPI’s for Team Leaders and recruiters. Initiate action as required• Meet, review and report on Operational KPI’s. Initiate action as required.• Meet review and report on Individual KPI’s. Initiate action as required.• Document all systems and lead ongoing reviews to improve where possible.• Work with the Team to Initiate a Best Practice for each aspect of the work flow and continually improve the way we deliver jobs.• Manage all Technical aspects within the whole organisation.• Ensure all telephone hardware and software is operational. • Ensure the database (100,000 plus customers registered) is maintained and operational. Liaise on required updates to program.• Drive programs to update and verify all data on the database. Show less

Managing Team of Customer Relationship Managers and Home loan Support to achieve desired results by handling inbound sales/service enquiries and outbound sales/service calls, plus ongoing customer relationships/service for home loans• Coaching, training and support for Team on Sales techniques and technical knowledge of home loans and cross sell of credit cards and personal loans• Coaching training and support for Team on Servicing of customers including online account… Show more Managing Team of Customer Relationship Managers and Home loan Support to achieve desired results by handling inbound sales/service enquiries and outbound sales/service calls, plus ongoing customer relationships/service for home loans• Coaching, training and support for Team on Sales techniques and technical knowledge of home loans and cross sell of credit cards and personal loans• Coaching training and support for Team on Servicing of customers including online account management• Driving/motivating/inspiring team to exceed sales/settlement results and servicing levels• Managing team through inspiration• Achieving Team KPI’s• Ensuring rosters matched call volumes, and call %’s met.• Monitoring call queues, call volumes, response times, missed calls etc• Interview and hire people as needed• Reporting on results – Individual KPI’s • 1 on 1 support and feedback fortnightly with each team member• QA monitoring and reporting, and feedback to individual• Managing/approving attendance• Attending Management meetings• Administer IT issues where possible before escalation • Liaising with Outside Teams/businesses on escalations to keep business moving – equipment, processing etc.• Handling complaints• Leading/directing Team meetings• Performance managing team members not performing• Being the first point of contact for knowledge on all systems, processes and technical knowledge• Work on improvements in systems/processes• Manage Team handling of pipelineKey Achievements• Implemented Conversion project• Increased phone settlement conversion from 34.1% to 45% in 6 months• Improve retention of personnel through team motivation• Instituted one on one coaching, performance development plans and kpi reviews• Implemented complete system review from application to settlement to streamline flow• Implemented Service processes• Initiated sales training on how to meet and control cusotmer expectations• Implemented pipeline movement/reporting strategies Show less